Frontend Collections Analyst

Job DescriptionCalls/emails clients to inform them their account status and attempts to collect from them their overdue balances.Offers appropriate risk mitigation program according to client's financial situation. If client agrees, endorses accounts to Client Support Unit for booking.Resolves client's issues pertaining to his/her account.Probe for uncontacted customers and attempt to secure their new and updated contact information.Updates/maintains client's customer information in the system.Provides feedbacks to Collections Manager about irregularities and observations on the accounts that they encounter.Escalates inconsistencies in the implementation of the approved processes.QualificationsMust be a graduate of any 4-year courseMust have a Collection background, preferably with knowledge in handling early bucket accountsWith good communication skillsKnowledgeable in MS officePreferably with Collections background/experience