Fulfillment Operations Team Lead

The RoleAt HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.The Operations Team Lead is responsible for both overseeing and executing high-volume recurring and/or ad hoc fulfillment operations work for sales and marketing partnerships teams while managing and supporting a team of Fulfillment Operations Specialists. This role ensures work is delivered accurately, efficiently, and on time through clear prioritization, quality oversight, and strong communication.We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!What you’ll doCore Team Responsibility: Execute operational sales tasks such as order placement and creation, QA, sales system updates, payment processing and issue escalationsManage and oversee the day-to-day execution of Specialists while prioritizing tasks, allocating bandwidth, and improving team efficiencyEnsure team adherence to established SOPs, SLAs, quality standards, and delivery deadlines across all workflowsReview work outputs and validate accuracy, completeness, and compliance prior to stakeholder handoffCoordinate cross-functional communication with other HelloConnect Team Leads, Project Managers, and channel stakeholdersEnsure proper handling, confidentiality, and access control of sensitive customer and company data across all team workflowsIdentify operational risks, workflow gaps, or capacity constraints and escalate issues with clear context for efficient and effective issue resolutionWhat you’ll bring3–5 years of experience in marketing operations, partnerships operations, or a related operational role.2-3 years prior experience managing or overseeing team members delivering high-volume work while enforcing SOPs, SLAs, and deadlinesStrong organizational, prioritization, and time-management skills in fast-paced environmentsExcellent written and verbal English communication skills for cross-functional communication, escalations, and documentationCritical thinker who is able to adapt, learn quickly, and comprehend various situations without a guide or SOPGoogle Suite proficiency (at least intermediate), especially Google docs and sheetsProfessionalism, discretion, and accountability when handling sensitive customer and company dataComfortable working across multiple systems, tools, and trackers while following SOPs and SLAsExperience with HubSpot and Customer account management platforms are a plusWhat we offerCompetitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedicationWellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mindGrowth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platformDynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and culturesWork-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal timeAre you up for the challenge?The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!#helloconnect#hcgreenhouse