Service Desk Dispatch Coordinators - PH

We’re Hiring: Dispatch Coordinator – PhilippinesAbout ExcisExcis is a global IT support leader driven by innovation and collaboration. We’re seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding!Our ReachClients in 190+ countries6,000+ Engineers200+ Enterprise ClientsRequirementsKey Responsibilities:Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution.Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance.Update request statuses in ticketing software.Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction.Secure completed Site Visit Reports (Pre and Post).Perform other duties as assigned.Ideal Candidate ProfileProven experience in IT, Service Desk, or Technical Support.Strong written and verbal communication skills.Flexible to work shifting schedules, including weekends and holidays.Willingness to work onsite.Intermediate knowledge of IT SLAs and performance metrics.Essential SkillsBehavioral: Works independently, communicates openly, collaborates effectively, demonstrates accountability, multitasks efficiently.Technical: IT hardware, software/apps, networking knowledge; familiar with ticketing tools and SLA management.Language SkillsEnglish: C1BenefitsWhy Join Us:At Excis, your coordination skills directly impact IT operations, SLA performance, and customer satisfaction. Enjoy professional growth, continuous training, and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190+ countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced, supportive team.Ready to excel in Dispatch Coordination? Apply now and help drive IT support excellence with Excis in the Philippines!