NATIONAL CONTROL CENTRE OPERATOR X2

PurposeTo help secure client & company assets through the surveillance of our CCTV, and communication networkincluding the utilization of system softwares like Risk 360, Instacom,Listener Software, Geotab tracking System or any other system software deployed at NCC. To monitor, identify,document and investigate any inconsistencies that pertain to the safety and security of employees,facilities and any other assets under the management of G4S Botswana Limited. Responsibilities IncludeDispatch of personnel and escalation based on event type. Takes up tasks,does triage and escalation for incidents reported to the center.

Deals with issues and incidents that are potentially sensitive, confidential or may put internal and External customers at risk applying appropriate professionalism, maturity and tact to manage the incident and escalating to the Supervisor immediately when unable to. Responds to incidents as documented or directed to do so by the Supervisor, or other authorized persons. Advises the Supervisor of urgent matters, life threatening incidents, etc. , in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken.

Follows standard operating procedures, work instructions and other directions from the supervisor, G4S management, and the client adhering to and promoting the client's and G4S policies and procedures at all Times. Collects information and data, creates and provides reports, maintains effective communications With stakeholders as well as performing data entry in a timely, accurate and inclusive manner. Liaises with customers internal and external in a helpful, cordial and proactive manner. Participates in departmental meetings as requiredCommunicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor.

Minimum Qualifications & ExperienceBGCSE/ O'Level Certificate and a Customer Service Diploma or relevant certificate will be an added advantage. A minimum of 2-3 years relevant experience in the supervisory environmentProven experience in control room operations or a related field. Understanding of equipment, systems, and processes relevant to the Security industry. Valid driver’s license of at least 2 years.