General Manager - Outbound KZN

Who are we?Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Creativity, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!Build a successful career with usWe’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.What will you do?The General Manager will be responsible for the strategic direction and operational management of the department. The successful individual will drive the growth of our DPL Outbound portfolios, ensure the delivery of unparalleled service, and lead a high-performing team. The ideal candidate should be a strategic thinker with a proven track record in client relationship management, business development, and team leadership. Oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and builds the credibility of the call centre with potential clients.Minimum QualificationsMinimum Qualification and ExperienceGrade 12/Standard 10/NQF 4Completed NQF 6Completed RE5 FAIS compliant (as per DOFA date)Minimum ExperienceMinimum 3-5 years General Manager experience Must have holistic knowledge of management operations across sales and operations. Must be proficient in both personal lines and business insurance.Knowledge And SkillsDriving sales and profitabilityManage partnerships and communicationStrategic and Operational Call Centre control and reportingBudgeting, expense management and auditsManagement of employeesPersonal AttributesBuilds effective teams - Contributing through othersDecision quality - Contributing through othersDirects work - Contributing through othersBusiness insight - Contributing through othersCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through othersTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.