General Manager (Japanese)

Our clients are currently recruiting a General Manager (Japanese) within the hospitality industry. The role focuses on overseeing hotel operations, driving business performance, and ensuring exceptional guest satisfaction through the principles of Japanese Omotenashi.The ideal candidate demonstrates strong leadership, extensive hotel management experience, and a deep understanding of Japanese hospitality culture. Responsibilities1. Leadership & Operations ManagementOversee the entire hotel operation to ensure smooth, efficient, and profitable performance across all departments.Provide clear direction, leadership, and mentorship to department heads and staff to maintain a culture of service excellence.Ensure compliance with company policies, operational standards, and legal regulations.Continuously monitor and improve service quality to exceed guest expectations in alignment with Japanese Omotenashi standards.2. Financial & Business PerformanceDevelop and implement strategic business and financial plans to achieve revenue and profitability goals.Prepare annual budgets, forecasts, and operational plans, ensuring cost control and financial sustainability.Analyze monthly P&L reports and financial statements; identify areas for improvement and implement corrective actions.Lead revenue management, pricing, and cost-optimization initiatives to maximize yield and market share.3. Sales, Marketing & Brand ManagementDevelop and execute marketing and sales strategies to strengthen the hotel’s brand presence and drive occupancy and revenue growth.Build and maintain strong relationships with key partners, corporate clients, travel agencies, and media.Ensure all marketing and PR activities comply with brand standards and legal requirements.Represent the hotel externally, promoting its image and maintaining positive public and media relations.4. Guest Experience & Service QualityMaintain high levels of guest satisfaction through personalized service, quick response to feedback, and proactive problem-solving.Supervise service operations and ensure consistent delivery of premium guest experiences.Implement initiatives to enhance guest loyalty and repeat business.5. Team Development & Human ResourcesLead recruitment, training, and performance management for all management and operational teams.Develop KPIs and conduct regular evaluations to ensure productivity and accountability.Foster a collaborative, inclusive, and professional working environment that reflects Japanese values of respect and teamwork.Identify and nurture high-potential employees for future leadership roles.6. Compliance, Safety & Risk ManagementEnsure adherence to all health, safety, and environmental regulations.Manage hotel assets and ensure proper maintenance and operational readiness.Identify and mitigate potential risks in operations, security, and guest safety.7. Strategic Planning & ReportingParticipate in developing long-term business strategies and operational improvements.Report directly to the CEO or assigned executive, providing regular updates on business performance and strategic initiatives.Contribute to pre-opening activities, including staffing, infrastructure setup, and business strategy development when applicable.Qualifications1. Education & BackgroundBachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus).Strong foundation in hotel management, operations, and financial control within the hospitality industry.2. ExperienceAt least 10 years of experience in hotel operations, including 3+ years in a senior management or General Manager role.Proven track record managing 4–5-star properties or Japanese-style hotels/resorts.Demonstrated success in driving business growth, optimizing profitability, and maintaining brand standards.Experience with pre-opening and new hotel setup is highly preferred.3. Skills & CompetenciesStrong leadership and people management abilities, capable of motivating and developing large teams.Excellent strategic planning, budgeting, and financial analysis skills.Deep understanding of Japanese hospitality standards (Omotenashi) and cultural values.Exceptional communication, presentation, and negotiation skills with fluency in English; Japanese proficiency is an advantage.Hands-on knowledge of hotel management systems, Microsoft Office (Excel, Word, PowerPoint), and financial reporting tools.4. Personality & MindsetResults-oriented, proactive, and solution-focused with a high attention to detail.Strong business acumen and ability to balance guest satisfaction with profitability goals.Well-presented, professional, and adaptable in a multicultural working environment.Committed to continuous improvement and excellence in hospitality management.Working at: HCM & Da LatPlease send your CV and cover letter to matchjob@jhalobridge.com with the subject line: General Manager (Japanese) - Your Full NameContact: +84901052389 (Zalo; Whatsapp)