General Manager

THE LUX COLLECTIVE IS HIRING AN EXPERIENCED GENERAL MANAGER FOR ITS NEW FLAGSHIP LUXURY PROPERTY IN SHANGHAI: LUX* SHANGHAI – A STRIKING URBAN HAVEN BY THE LEADING EXPERIENTIAL HOSPITALITY BRAND, LUX*.LUX* Shanghai will be a premier destination for business and leisure travellers seeking sophistication, comfort, and connectivity. The hotel will offer sweeping views of a striking city skyline, placing guests just moments away from premier business, cultural, and lifestyle destinations.The General Manager will act as the primary strategic business leader of LUX* Shanghai and will be responsible to drive successfully all activities of the resort in order to ensure high service delivery that will eventually translate into higher brand recognition.The ideal candidate will be responsible to develop and implement successful programs in order to ensure that operational excellence, financial, Guest satisfaction and Team Member engagement objectives are achieved.While taking a strategic overview and planning ahead to maximise profits, the General Manager must also pay attention to the details, demonstrating exceptional work ethics thus setting the example for Team Members to deliver a LUX* Shining service in line with the brand guidelines and Vision, Purpose and Values and be fully committed to them.Academic QualificationsTertiary education at Degree level from a recognised institution majoring in Hotel Management, Hospitality Management or Tourism Management or Business Administration or equivalent qualifications.Postgraduate qualifications in Management or related fields would be a definite advantage.PREVIOUS PERFORMANCEA minimum of 15 years of working experience at managerial level with luxury international hospitality brands.A minimum of 5 years of working experience as General Manager in a luxury branded resort.A minimum of 5 years of working experience in Shanghai, China or Asia-Pacific.Excellent command of Hospitality and preferably in Food & Beverage service management.Other RequirementsPre-opening experience of luxury hotels as General Manager is a must.Extensive knowledge of the local market and domestic tourism in Shanghai and vicinity.Proven success in driving commercial strategy to exceed business goals.Thoughtful leadership with ability to build strong service culture and positive work environment for Team Members to thrive.Possess strong commercial acumen, with experience in increasing profitability.Experience in managing budgets, revenue proposals, and forecasting results.Exceptional relationship management skills and the ability to build and grow connections with stakeholders.Excellent knowledge of hotel operations as well as high level of corporate knowledge with regards to company goals is a definite asset.Must possess robust knowledge of local hotel laws, rules and regulations.Extremely creative and innovative.Strong managerial and administrative abilities; a task master with excellent organisational, technical, analytical and negotiation skills.Excellent problem-solving skills.Strong project management skills.A keen eye for details.Self-starter, efficient with time management, technical skills and goal-oriented.Highly interactive and a great team player.Excellent written and communication skills in both English and Mandarin language. A third language would be definite advantage.A clean certificate of character is a must.