Genesys Service Engineer (m/f/d)

As a Genesys Service Engineer (m/f/d), you will be responsible for providing technical support and maintenance for our Genesys contact centre solutions. You will collaborate closely with clients to troubleshoot issues, ensure smooth system operation, and implement updates or upgrades as necessary. This role requires strong problem-solving skills, customer focus, and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshootingDiagnose and resolve issues related to Genesys software, integrations, and underlying infrastructureWork closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectivelyPerform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in placeMonitor system performance and ensure uptime in line with agreed Service Level AgreementsDocument and maintain detailed records of customer interactions, issues, and resolutions in ticketing systemsCollaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issuesExperience and skills we are looking for: 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering roleKnowledge of Genesys contact center solutions (Genesys Cloud, PureEngage or PureConnect). Experience with VoIP technologies, SIP protocols, and PBX integrationsUnderstanding of related technologies such as SQL databases, network infrastructure, and cloud solutionsStrong communication skills in Polish and English to interact with both technical and non-technical stakeholdersAbility to work independently and within a team, maintaining a customer-centric approachKnowledge of Linux and Windows operating systemsFamiliarity with ITIL processes and ticket management tools is a plusWhat we offerCompetitive base salary with an attractive commission structureOpportunity to work in a dynamic and fast-growing industryFlexible working arrangementsProfessional development and continuous learning opportunitiesAccess to cutting-edge technology and solutionsSupportive and inclusive company culture with a strong focus on collaboration and innovationGreat reasons to work for DamovoBig enough to deliver, small enough to care.Work is no longer a place you go to! Nowadays it is important to be able to work from anywhere, whether that’s at home, in the office, or from a café. Your role at Damovo will help to make this possible for our customers.We rely on the best communications technologies - from market leading partners including Cisco, Mitel, Microsoft, Avaya and Unify.Damovo - that's almost 700 employees from different backgrounds – is as diverse as the solutions we offer. During our decades of experience, we have maintained a culture of openness and open-mindedness towards innovation and - most importantly - people. This environment gives our employees both the freedom and the opportunity to realize their own ideas.Sounds good? Applying is easy. We look forward to hearing from you!