German Customer Support in Porto (No Phone Calls)

Launch Your Career in E-Commerce Support – Empower Customers Around the Globe!Become part of a fast-paced, collaborative team where your digital skills and problem-solving abilities truly matter. If you’re an excellent communicator who enjoys assisting others and working with modern online tools, this role is a great match. You’ll support users exclusively through chat and email — no phone calls involved.Role Overview:As an E-Commerce Customer Support Specialist, you’ll contribute to delivering smooth, efficient, and positive online shopping experiences. Through clear written communication, you’ll assist customers, resolve concerns, and help maintain a dependable, user-friendly platform. This role is perfect for individuals who enjoy structured processes, prioritize customer satisfaction, and want to grow in a tech-focused environment.Key Responsibilities:Assist customers via chat and email, ensuring responses are accurate, professional, and empatheticAdhere to standard operating procedures (SOPs) to resolve concerns or escalate cases appropriatelyConsistently meet performance expectations, including quality metrics and service-level agreements (SLAs)Stay informed about product updates, platform improvements, and industry best practices through ongoing trainingMaintain a customer-centric mindset, providing clear and effective solutions. Offer feedback and share insights to help optimize workflows and improve the overall customer journey Requirements:Proficiency in German (C1 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related roleStrong analytical, leadership, and communication abilitiesDesire to learn and advance in the fieldWhy join us:Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveOnsite Work Environment: Be part of a supportive and communicative teamReady to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!