German Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy MD is thrilled to announce a position for German Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is an exciting opportunity for individuals who are passionate about technology and cybersecurity, and who enjoy helping customers safeguard their online presence. In this role, you will provide support to clients in German, addressing their concerns and inquiries effectively.Key ResponsibilitiesManage customer inquiries related to cybersecurity products and services via phone, email, and live chat in GermanAssist customers in troubleshooting technical issues and provide guidance on best practices for online securityEducate customers on product features, benefits, and usage to ensure optimal protectionResolve customer complaints and issues efficiently, ensuring a high level of customer satisfactionDocument customer interactions accurately in the CRM system for record-keeping and analyticsCollaborate with the technical support team to address more complex issues and improve service deliveryStay informed about cybersecurity trends, threats, and company offerings to provide relevant assistanceRequirementsFluency in German (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the technology or cybersecurity sectorStrong communication skills and the ability to explain complex technical concepts clearlyExcellent problem-solving skills and a customer-first mindsetAbility to work efficiently under pressure and manage multiple inquiries simultaneouslyFamiliarity with CRM systems and basic computer applicationsWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..