Global IT Specialist

Key Responsibilities:Manage the L1 & L2 Support for the day-to-day incidents/service requests and problems for both on-site and remote users (in-house).Manage the onboarding and offboarding process for business users and accounts.Manage Microsoft 365 accounts & licenses.Effectively prioritizing and resolving IT Support issues related to laptops & daily SaaS in a ticketing / incident management tool.Promotes information security awareness.Answers questions by applying knowledge of computer software, hardware, and proceduresEnsure timely procurement, maintenance, and upgrades of IT assets.Occasionally work outside normal hours and rotate start times to help resolve urgent issues for business users in other regions.Assist in other IT related areas as needed.Job Requirements: Minimum 1+ years in desktop/service desk support role.Strong problem-solving skills, with the ability to deliver both short-term and long-term solutions.Ability to work independently or as part of a team.Experience in technical requirements analysis, planning, configuration management, and hands-on technical tasks.Familiar with Microsoft 365 administration.Experience working with both WinOS and MacOS environments.Familiar with Atlassian Jira & Confluence.Experience with JumpCloud (MDM).