Global Relationship Manager

ResponsibilitiesClient Relationship Management:Act as a liaison to top-tier clients, including premium retail and institutional clients, financial institutions, and high net-worth individuals.Provide solutions to client inquiries while complying with all company policies, practices, and procedures.Conduct regular meetings with clients to review their needs, goals, and satisfaction levels.Business Development:Identify opportunities to expand services and solutions to existing clients.Collaborate with the Regional Head, sales, and marketing teams to formulate strategies aimed at enhancing client relationships and supporting business development.Negotiate contracts and agreements to enhance business performance and client satisfaction.Problem Management and Resolution:Focus on managing wide-scale service issues and handling trade-related problems.Oversee trade and margin analysis, manage accounts and funding processes, and apply a strong understanding of cash markets, equities, and derivatives to support client needs.Address and resolve client issues promptly and effectively.Strategic Planning:Develop and implement strategic plans to enhance client relationships and achieve business objectives.Analyze market trends and client feedback to identify areas for improvement and innovation.Collaborate with internal teams to ensure alignment with client expectations and company goals.Project Management:Oversee the delivery of services and solutions to clients, ensuring timely and successful implementation.Work in cross-functional teams to address client issues and deliver exceptional service.Monitor projects' progress and report on key performance indicators (KPIs).Internal Coordination:Coordinate with various internal departments, such as technical operations and programming, to analyze and escalate issues appropriately.Maintain detailed records of client interactions, contracts, and agreements.Prepare regular reports on client status, project progress, and business development activities.Qualifications10+ years in a Sales role in the Financial Services/Investment industryA valid business contact network to build a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors)Excellent knowledge of the securities market: stocks, ETFs, bonds, futures and optionsProven experience in financial service sales and key account management providing solutions based on customer needsStrong understanding of international business practices and cultural sensitivities.*Motivation for Sales (Hunting and New Business development) and highly energetic with a good sense of priorities and time managementFluent English. Additional languages will be an assetOutstanding relationship-building skills