Global Service Delivery Manager

🌟 Hiring: Global Service Delivery LeaderLocation: Noida, Sector 62 | Work Mode: WFONotice Period: Immediate – 15 daysAxiom Technologies is looking for an experienced Global Service Delivery Leader to drive operational excellence and seamless delivery across multiple client accounts worldwide. If you have a proven track record in managing large-scale field service operations, multi-account governance, and customer success, this role is for you!Key Responsibilities:Service Delivery ManagementLead end-to-end service delivery across global accounts, ensuring SLA, KPI, and quality adherence.Drive operational governance, performance tracking, and continuous improvement.Oversee scheduling, deployment, and productivity of field service teams across geographies.Implement best practices, processes, and tools to optimize service delivery.Client & Stakeholder ManagementServe as a senior point of contact for strategic clients, ensuring proactive communication and issue resolution.Conduct business reviews and performance meetings with clients and internal teams.Collaborate with account management, sales, and project teams to identify upsell/cross-sell opportunities.Leadership & Team DevelopmentLead and mentor global service delivery teams including managers, coordinators, and field engineers.Foster a culture of accountability, customer focus, and continuous improvement.Ensure training, certification, and development programs for field teams.Operational Excellence & TransformationIdentify opportunities for process automation and technology enablement.Standardize tools, reporting, and operational procedures globally.Implement dashboards and metrics to track performance, cost, and customer satisfaction.Financial ManagementManage budgets, forecasts, and cost optimization strategies.Ensure operational efficiency and profitability across engagements.Requirements:Bachelor’s degree in Engineering, Business Administration, or related field (MBA preferred).15+ years in service delivery, operations, or field service management in IT, telecom, industrial, or facilities management sectors.Experience managing multiple global accounts and large dispersed field teams.Strong expertise in SLA management, service governance, and customer success.Proven experience in operational transformation, process improvement, and digital service enablement.Excellent leadership, communication, and stakeholder management skills.Experience with ServiceNow, Salesforce, SAP FSM, or similar tools is a plus.How to Apply:📧 Send your CV to Rishika.dubey@axiomtechnologies.com