Graduate Hiring - Fulfilment Officer

About Matrixport:Founded in 2019, Matrixport is a global digital asset financial services platform bridging traditional finance and the digital asset ecosystem through technology and regulatory compliance. The company has grown into a unicorn with a valuation exceeding US$1 billion. Matrixport and its subsidiaries maintain a licensed and regulated footprint across major financial centres, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport manages over US$7 billion in assets and offers institution-grade services spanning custody, wealth and yield management, structured products, and trading solutions. The firm focuses on building secure, compliant, and scalable digital financial services for global clients.For more information, visit www.matrixport.comKickstart Your Journey at Matrixport:At Matrixport, we come together as a dynamic team to tackle exciting challenges head-on, creating an environment bursting with openness, transparency, and inclusivity. Every graduate is a vital part of our mission, and your ideas will always be valued. We’re searching for passionate, intellectually curious, and entrepreneurial individuals ready to make a real impact in the crypto ecosystem and help create innovative products for the next billion users.Make a Difference in the Future of Web3!Gain Hands-On Experience with Cryptocurrencies!Unlock Global Opportunities!Mentorship and Networking with Industry Leaders!Join a Fun, Vibrant, and Engaging Culture!About the role:The Fulfilment Officer plays a pivotal role in the client lifecycle, beginning with onboarding. Acting as the primary point of contact for account opening matters and working closely with internal and external stakeholders, the role is instrumental in supporting and drivingbusiness growth.Job Responsibilities:Collaborate with business partners to onboard clients globally, ensure timely and smooth client onboarding processProvide updates to clients regarding their account opening statusWork with client to obtain KYC required docs, ensure all documentation and administrative work relating to each client’s application is completed in an accurate and prompt mannerWork in fast pace, dynamic environment while maintaining professionalism with customers and all stakeholdersContribute to continuous improvement process: Share issues across the team and propose corrective and preventative actions followed by actions plans and ensuring optimal level of Customer Service required.Demonstrate accountability and ownership of tasks as well as strong attention to detailsAssist in ad hoc projects or tasks as assigned by the supervisorsSuccessful candidate will be provided with on-the-job training, gain exposure to client onboarding process and regulatory requirements, as well as develop an understanding of cryptocurrency and blockchain industryJob Requirements:University degree in Accountancy, Business, Economics, Commerce, Law, or a related discipline0-2 years of relevant experience in fulfilment or KYC/CDD, gained from financial institutions (e.g. banks, securities firms, crypto exchanges or trading platforms, etc.) or professional firms (e.g. CPAs, law firms, company secretaries, etc.)Strong interest in cryptocurrency and blockchain industryFluent in English and ChineseSelf-driven with a strong sense of accountability and ownershipExcellent attention to detailStrong communication and interpersonal skillsAbility to meet tight deadlines without compromising on work qualityEmbrace the opportunity to thrive and grow with us as we shape the future together at Matrixport!By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy.