Guest Experience Agent | Istoria, a Member of Design Hotels (Season 2026)

Guest Experience AgentAbout usEmpiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.Role OverviewThe Guest Experience Agent welcomes guests and always provides administrative assistance. They work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolutionKey Accountabilities:Providing exceptional customer service to all guests, ensuring their needs and expectations are met or exceeded throughout their stayGreeting guests upon arrival, assisting with check-in, and providing them with necessary information about hotel services, amenities, and local attractionsAnticipating guest needs and offering personalized recommendations, services, and solutions to enhance their experienceHandling guest complaints, concerns, or special requests promptly and professionally, ensuring swift resolution and guest satisfactionCommunicating effectively with other hotel departments, ensuring that guest preferences and requests are communicated and met efficientlyCoordinating with the concierge, housekeeping, and other hotel teams to ensure seamless service delivery and a memorable guest experienceMaintaining up-to-date knowledge of the hotel's services, facilities, and promotions to provide accurate and relevant information to guests. Supporting the front desk and reservations teams by assisting with check-out, billing issues, and providing additional services as neededRequirements2 years' working experience in a similar role in the 5-star hotels or high-volume venuesDegree in Hospitality / Tourism or in a relevant fieldExcellent knowledge of English language. Any additional language will be considered an assetProficient knowledge of PMS (Fidelio or Opera) and the Microsoft OfficeCandidate's Profile:Flexibility to respond to a range of different work situationsExcellent communication, negotiation and complain handling skillsPassion for delivering exceptional levels of guest servicePleasant personality, customer orientedBenefitsStaff accommodation, including Wi-Fi access and air conditioningHalf board meal plan (Breakfast, Lunch)Continuous training and developmentExcellent career growth opportunities within the company or through other Marriott International hotelsAt Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.You provide the talent as we flourish the skills to unleash your full career potential.Join our path of excellence!