Guest Experience Manager

Great opportunity in HealthcareCompetitive package & benefitsAbout Our ClientOur client is an internationally aligned healthcare institution committed to delivering exceptional patient-centered care. With a focus on innovation and personalized service, the organization strives to set new benchmarks for quality and comfort in the healthcare industry.Job DescriptionAs a Guest Experience Manager, your main responsibilities will include:Design and implement service protocols that elevate patient and family experiences to high-end hospitality standards.Oversee front-of-house operations, including admissions, concierge services, and VIP patient programs.Train and mentor staff on service excellence, empathy, and cultural sensitivity.Collaborate with clinical teams to ensure seamless integration of hospitality and medical care.Monitor guest feedback and develop continuous improvement initiatives to enhance satisfaction and loyalty.Drive initiatives that reflect the organization's commitment to premium care and international best practices.The Successful ApplicantTo excel in this role, you should have:Strong background in hospitality or premium service industries; experience with leading airlines is a major advantage.Minimum 5 years of experience in guest relations, customer experience, or hospitality management.Exceptional interpersonal and communication skills, with a natural ability to create memorable experiences.Proven leadership capabilities and experience managing diverse teams.High adaptability and cultural awareness in a fast-paced, service-driven environment.What's On OfferOpportunity to redefine patient experience in a pioneering healthcare setting.Competitive executive-level compensation and benefits.A collaborative, values-driven culture focused on excellence and innovation.Contact: Amelia LestariQuote job ref: JN-112025-6876702