Guest Experience Supervisor | Vedema, a Luxury Collection Resort (Season 2026)

Guest Experience SupervisorOur StoryEmpiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.Role OverviewThe Guest Experience Supervisor will be responsible for overseeing the day-to-day operations of the guest experience team. They are ensuring that all guest interactions are handled professionally and efficiently.Key Accountabilities:Supervising the guest experience team to ensure exceptional service delivery and high guest satisfaction levelsOverseeing guest check-ins, check-outs, and in-house requests, ensuring efficient and personalized service at all timesHandling guest complaints, concerns, and special requests, providing immediate and effective solutions to ensure satisfactionMonitoring the daily operations of the guest experience team, ensuring adherence to service standards, hotel policies, and proceduresCoordinating with other hotel departments, such as housekeeping and F&B to ensure seamless guest services and satisfactionEnsuring the collection and management of guest feedback through, direct interactions, and monitoring online reviewsReviewing guest feedback and identifying areas for improvement, implementing corrective actions as necessaryAssisting the Guest Experience Manager with the development of initiatives to enhance the overall guest experience and meet business objectivesManaging and updating guest profiles, tracking preferences, and ensuring personalized service is provided to returning guestsRequirementsMinimum 2 years' experience in the same position in a 5-star Hotel Degree in Hotel Management or relevant FieldExcellent knowledge of English language. Any additional language will be considered an assetExcellent knowledge of PMS (preferably Opera) and the Microsoft OfficeCandidate's Profile:Proactive and resourceful with exceptional organizational and leadership skills and the ability to meet deadlinesStrong team player who is results orientedFlexibility to respond to a range of different work situationsPassion for delivering exceptional levels of guest serviceNegotiation and excellent communication skillsPleasant personality, customer orientedBenefitsStaff accommodation, including Wi-Fi access and air conditioningHalf board meal plan (Breakfast, Lunch)Continuous training and developmentExcellent career growth opportunities within the company or through other Marriott International hotelsAt Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.You provide the talent as we flourish the skills to unleash your full career potential.Join our path of excellence!