Guest Service Representative

Lemon Spaces is hiring Guest Service Agent.· Uphold Lemon Spaces standards and accommodate the requests and needs of all guests.Implement all the reservations for the guests and ensure implementing Lemon Spaces’ policies in coordination with any related department to ensure giving the guest a flawless experience. Welcome the guests warmly and ensure they are all recognized and maintain eye contact in accordance with the Brand service and the goals of Lemon Spaces.Receive the reservation requests, ensure that the customers signed – approved on the policies to confirm the reservation request. Perform all the check-in and the checkout using the brand service standard of Lemon Spaces providing the guest a flawless experience.Verify guests' payment methods during check-in to ensure fulfilling all the needed data as per Lemon Spaces’ policy. Deal with all guest requests promptly, taking personal responsibility to ensure guest’s satisfaction.Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIPs.Be aware of facilities and points of interest within the area and surrounding areas to assist with any guest inquiries.Assign rooms to guests and inform them of any specials offered by the hotel.Accept reservations and enter these into the system to maintain the units’ inventory.Convey information and messages to appropriate personnel in a timely and efficient manner. Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.Handle the guest checkout process, ensuring billing processes and manual postings conducted in accordance with Lemon Spaces’ standards. Receive the complaints from the guests to send them to the concerned parties and follow up on the replies to share them with the guest.Act as intermediary between guests and external service providers to deliver the required service to the guest.Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information passed on clearly. Send periodic or immediate reports to the direct manager regarding any emergency, security, or health & safety matter.Maintain cash flow (ex: payments from the guests, petite cash (عهدة) and accurately handle money.Requirements: BACHELOR’S DEGREE IN ANY RELATED FIELD (Tourism – Hospitality) IS PREFFERDExcellent - Fluent English level1-3 years of experience is preferredComputer Skills: MOS , PMSExcellent communication skills