賓客服務主管 Guest Service Supervisor

Your day to day:FINANCIAL RETURNSCompile occupancy statistics.Monitor monthly upselling and IHGR enrolment targets.Cash handling and banking procedures.Dealing with irregular payments.Supervise the cashiering system and prepare reports.Follow up on outstanding payments from TA/CORP.Instructing staff in credit policies and facilities.Instructing staff in cash security procedures.PEOPLEConducts shift briefings to ensure hotel activities and operational requirements are known. Conduct training in relation to Front Office matters.Maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.Guest ExperienceMaintenance of information about local events.Supervise group bookings.Conduct and monitor aircrew allotment/block while ensuring smooth in and out experience.Assisting with complaints and address them to superior if necessary.RESPONSIBLE BUSINESSMaintain Data Integrity Standard.All relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times. Maintenance of guest information.What we need from you: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Proficient in the use of Microsoft Office and Front Office System Problem solving and organizational abilities Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 3 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotelsTrue Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.What we offer:We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit https://careers.ihg.com/en/ to find out more about us.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.