Guest Services Executive - Gym - Jumeirah Saadiyat Island

Job DescriptionAbout Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.About Jumeirah Saadiyat IslandNestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.About The JobAn exciting opportunity has arisen for a Guest Services Executive – GYM to join Jumeirah Saadiyat Island.The Main Duties And Responsibilities Of This Role Include Welcome and assist hotel guests and gym members, providing information about the fitness facilities, operating hours, rules and available services. Answer phone calls, emails or messages related to the gym, and coordinate appointments. Inform and promote other wellness, Spa, or recreational services offered. Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary. Ensure the area is always clean, organized, and stocked with necessary supplies About YouThe ideal candidate for this position will have the following experience and qualifications: Previous 5 Star Luxury Hospitality experience Strong Communication Skills Team Player - Collaborates positively and effectively with others and team Flexible and adaptable to changing business needs and processes Time Management/ Adherence to schedule About The BenefitsAt Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits Include Supportive and inclusive work environment Access to Learning & Development programs and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Company-provided shared accommodation Comprehensive healthcare and life insurance coverage Paid annual leave and flight from your home country Performance-based incentives tailored to your role Competitive tax-free salary paid in UAE Dirhams (AED)