Guide and Admin Couple

Job Title: Guide and Admin CoupleLocation:Ehlanzeni District, Hluvukani, ManyeletiJob TypePermanent, Full-TimePrimary IndustryTravel, Leisure, Tourism and HospitalitySecondary IndustryTravel, Leisure, Tourism and HospitalityJob DescriptionThis role requires a couple to work collaboratively in providing exceptional guiding services alongside comprehensive administrative support within a tourism setting. The position is based in the Ehlanzeni District, specifically Hluvukani in the Manyeleti area, and involves engaging with guests,, Guided experiences, HR, Finance and OPS, and overseeing day-to-day operational tasks. The successful candidates will ensure guests experience memorable visits while maintaining efficient office and field operations.Job DutiesConduct guided Drives and walks, sharing detailed knowledge of local wildlife, culture, and environment to enhance visitor experience.Manage administrative tasks.Provide excellent customer service through effective communication, addressing guest inquiries and resolving issues promptly.Maintain and update databases, reports, and documentation related to bookings and guest feedback.Collaborate closely to balance guiding and administrative responsibilities efficiently.Ensure compliance with health and safety regulations during all activities and tours.Assist with marketing efforts, including preparing promotional materials and managing social media channels.Support maintenance of equipment and vehicles used during tours and administrative operations.Participate in regular team meetings and training sessions to continuously improve service quality.Required QualificationsAdmin must have experience and a tertiary certificate of sortsGuide FGASA level2 with TrailsEducationMinimum of a National Senior Certificate or equivalent secondary education.Further education or training in tourism, hospitality, or business administration is advantageous.ExperienceAt least two years of experience in a guiding role within a safari or nature tourism environment.Minimum of two years' experience in a tourism-related administrative position.Experience working in a team environment, preferably as part of a couple or partnership managing dual responsibilities.Knowledge And SkillsStrong knowledge of local geography, wildlife, ecosystems, and cultural heritage.Excellent organisational and multitasking abilities.Exceptional interpersonal skills and the ability to engage with diverse visitor groups.Competence in financial record keeping and basic accounting principles.Ability to work under pressure and remain calm in challenging situations.Fluent in English; additional language skills relevant to the region are desirable.Preferred QualificationsAdditional certification in first aid and emergency response.Experience with digital marketing and social media management.Knowledge of local languages and dialects.Previous experience working in rural or remote tourism settings.Working ConditionsPosition requires flexible working hours, including weekends and public holidays, to accommodate guest schedules.Work involves outdoor activities, often in variable weather conditions and rugged terrain.Occasional overnight stays in guest accommodations or field locations may be necessary.Use of vehicles and equipment specific to safari and tourism operations.Physical fitness is required to conduct walking tours and assist in set-up and pack-down of equipment.