Head of Aftersales

Regional Aftersales ManagerROLETo provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The effective daily support and communication for competitive advantage to obtain market share and brand repurchase loyalty. To be the central point of contact for the dealer to resolve any concerns that may arise.DUTIES AND RESPONSIBILITIESParts and Service daily business operational support to fleet customers, dealer network and panel shops, insurance housesAssist Dealers to Maintain Parts Stock levels for optimum service and to mitigate customer inconvenienceDrive, adhere and implement OEM Parts Policies & ProceduresTo optimize customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability.Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating planDealer support for campaigns/promotions to improve sales.General Ad hoc aftersales business support functionsEnsure dealer aftersales remains profitable – Parts & ServiceEnsure dealer workshop standards compliance and adherenceDrive CSI & FAV (fight right at first visit) and resolve any risks that would prevent achievements.Carry out workshop and panel auditsAd hoc in dealer training – systems & process’sAssist all Aftersales inter departments in resolving any dealer / customer queriesIdentify risks in business and formulate action planUnderstand competition and market conditions to be ahead of competition and service offeringsDrive extended service plans to achieve car parc retention strategyDrive accessory sales per new vehicle soldPROFESSIONAL QUALIFICATIONS AND LICENSESSenior Certificate (Grade 12-Matric) compulsory;Degree or Diploma in any Business Discipline will be advantageous.A valid Driver’s license.WORK EXPERIENCE, SKILLS AND COMPETENCIESMotor Industry Experience at OEM or Dealer level - Non negotiableUnderstanding of Motor Vehicle Components and Architecture Service and Policy & Operating process’sExcellent relationship and service delivery skillsExcellent analytical and problem solving skillsExcellent communicator, team player, professional and interpersonal skillsWork well under pressureExcellent computer skills (Outlook, Word, Excel), grammar and writing contentPlease note that this position is predominately out of office based and requires extensive travel.