Head of Client Engagement (Senior Manager)

求人番号：JN -102025-194847 掲載日：2025-10-17Head of Client Engagement (Senior Manager)イタリアのラグジュアリーファッションブランド1000 - 1200 万円 東京 営業＆マーケティング CRM募集要項会社概要 同社はイタリアのファッションブランド、およびレジャーブランドです。業務内容イタリアのラグジュアリーファッションブランドの日本法人にて【Client Engagement Senior Manager】を募集いたします。同社が作り出すエレガンスなライフスタイルを、社員一人ひとりが信念と情熱を軸に、心動かすおもてなしをお客様に提供しております。お客様へ、心に残るラグジュアリーな体験をお届けしませんか。誇りを持って、日々の業務に取り組んでくださる方からのご応募お待ちしております。―――――ポジションについて―――――同ブランドにおけるCRMおよびクライアントエンゲージメント戦略の実行を日本で主導します。クライアントがすべての接点で関与され、店頭およびデジタル両方で卓越したパーソナライズされたサービスを受けることを確実にし、満足度、ロイヤルティ、および全体的なビジネスパフォーマンスを向上させることを目指します。特に、LINEなどのデジタルツールの統合とクライアントサービスの卓越性向上に重点を置きます。■ResponsibilitiesCUSTOMER KNOWLEDGEAnalyze market trends and customer reports to identify behavioral patterns and insightsDefine and execute brand-specific customer segmentation strategiesCRMDevelop and implement strategies and targeted actions based on consumer insights, that grow the customer base and drive sales and traffic, leveraging CRM and loyaltyManage the CRM system (upgrading, data cleansing, integration, etc.)VICDeploy in Japan the value proposition for VIC CustomersPropose and facilitate exceptional customer experiencesDigital Communication (LINE Engagement)Drive LINE strategy as a key direct communication channel for client engagement in JapanDevelop and manage personalized, segment-based communication flows using LINELead initiatives such as appointment booking, chat-based interactions, and in-store visit prompts via LINEClientellingPlan, develop, manage and execute initiatives to help grow business through engaging new customers and increasing loyalty among existing customersImplement at regional level the client strategy defined at HQ level by brand and measure resultsCross channel (with E-commerce)Implement t local level the Cross channel strategyExecute the “one face to the customer” strategy across all channels and touch points, working with all key departmentsPartnershipDevelop and manage the current partners and scout new ones in accordance with the HQ strategyClient ServiceWork closely with the headquarter Client Service Team to develop and improve the Client Service processes and proceduresRepresent the link with the outsourcer and local departments with the aim to improve processes, services and reduce the time to serveTeam managementLead and develop the Client Engagement teamDefine goals and responsibilities, coach team members, and support career development━━━━━━━━━━━━━━━#spotlightjob4応募条件Degree in Business Administration or relevant fieldA minimum of ten years’ experience in CRM/Client Engagement/Clientelling in retail industry in JapanStrong understanding of digital client engagement, especially via LINE and other messaging platformsExperience developing and executing personalized customer journeys and communication flows via LINEAbility to integrate LINE campaigns with CRM systems (e.g.,Salesforce) and track performanceEnthusiastic approachAnalytical skills combined with creative thinking and business acumenSense of urgency and action orientedCritical thinker and problem solving skillsStrong organizational, project management and strategic thinking skillsMust be flexible and capable of providing leadership in a fast-paced environmentDemonstrate a high level of accountability for resultsStrong work ethicAvailability to travelExcellent command of spoken and written English and JapaneseGood computer literacy in Microsoft Office applications給与 1000 - 1200 万円勤務地 東京BRSコンサルタントAmi HayashiCorporate Servicesメールでお問い合わせ