Head of Customer Services

Avery Dennison (NYSE:AVY) is a global leader in labeling and packaging materials and solutions. The company’s applications and technologies are an integral part of products used in every major market and industry. With operations in more than 50 countries and more than 26,000 employees worldwide, Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent. Headquartered in Pasadena, California, the company reported sales from continuing operations of $6 billion in 2012. Learn more at www.averydennison.comJob DescriptionLead and guide a team to achieve set targets and goals whist surpassing customer expectations in order to achieve departmental objectives Managing Key Accounts and solving day- today 's problems. Evaluate the performance of those in the CSD to ensure that Departmental objectives are achievedLiaise with both internal and external customers to maintain and improve relationships in order to further develop business Monitor all customer orders with team members and take whatever action necessary to ensure customer satisfactionHandle customer complaints and build customer confidence in the company Motivate team within Department to achieve objectivesResponsible for maintaining an up to date Customer Data baseEnsure all orders are processed accurately and sent to production within departmental KPI frameRegular customer visits Identify potential new businesses Drive the team to render quality service through identifying market demand and applying best practicesOTHER Involve in recruiting staff for the teamLiaise with sister companies to obtain information required for day to day operations, decision making and planningFind new ways and methods of improving the standards and quality of delivery of service to customers especially by analysing and careful monitoring of service standards to customers by means of regular questionnaires Find out competitor service delivery standards and activities and set up strategies within company to exceed themEnsure that company values and objectives are followed/achieved within the DepartmentIdentify current and future training needs of those in the Department and liaise with the HR Development to address those needsImplement career development plans for staff of the Department in conjunction with the HR & Administration DepartmentObtain information from customers to facilitate business development Ensure ISO quality, Environment, health and safety standards are adhered to and all activities in the department are carried out in complaint with the Standard Operations Procedure.Continuously improve and develop your knowledge and skills in the job through training and development initiatives provided to you by the company. Give feedback regarding your training to the in the follow up on actions taken after training Responsible that company policies , procedures and regulations are followed at all times and to protect confidentiality of company and work related information at all timesQualificationsMinimum of Eight years’ related experience with two years in leadership roleIn depth knowledge of customer relationsThorough knowledge of business functions, service marketing or industrial marketing strategiesIn depth knowledge of project planning methodologies Ability to promote a team environment, negotiation skills, presentation skills and analytical skills Strong oral and written skills EDUCATION: Bachelor’s Degree in business or equivalent experience Additional InformationAll qualified applicants will receive consideration for employment without regard to race, color, religion,sex, national origin, sexual orientation, gender identity, disability, protected veteran status or otherprotected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEOguidelines.We invite Diversity candidates to join Certified "Great Place To Work Team".