Head of Customer Success

Head of Customer Success - Martech / SaaS Salary: £70k - £100k + Bonus London / Hybrid We are working a fast-growing SaaS scale-up at the forefront of Martech AI-driven solutions. They're looking for a Head of Customer Success to continue to build, scale and elevate their global CS function. This is a rare chance to step into a high-impact role, own the customer journey end-to-end, and partner with some of the world's leading enterprise brands. The RoleDriving adoption, retention and expansion across enterprise accounts.Building out a world-class CS function - scaling, coaching and mentoring a high-performing team.Acting as a strategic partner to the C-suite, shaping product road maps and customer advocacy initiatives.Owning CS P&L, budgets and efficiency metrics, with a laser focus on ROI.Embedding best-in-class processes across on boarding, renewals, escalations and health scoring.This role is perfect for someone who thrives on strategic leadership but isn't afraid to roll their sleeves up and get hands-on. What They're Looking For:5 + years in SaaS with at least 3 years in leadershipProven record driving retention, NRR and account expansionStrong financial acumen and direct ownership of CS budgets / P&LExperience leading through change, escalations and turnaround scenariosBonus: Familiarity with AI & automation tools, scaling globally, working across diverse markets. Why Apply:Join a high-growth team that's redefining how AI can transform enterprise outcomesHuge autonomy to shape the CS strategy from the ground upWork alongside a passionate, values-driven leadership teamBe part of a business that's scaling fast, where your work will have immediate and visible impact If you're an experienced CS leader who wants to make their mark in a high-growth SaaS environment, get in touch. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.