Head of Delivery

Job DescriptionOpen ECX are on the lookout for a strategic, driven, and outcome focused Head of Delivery to lead our Delivery function and play a key role in driving operational excellence.This is a fantastic opportunity to lead delivery within a dynamic SaaS business, in the deployment of Finance Process Automation solutions for organisations across a variety of markets.  As Head of Delivery, you will play a key role as a member of the Operations Management Team in driving the effective deployment of our solutions, enabling rapid time to value for customers through strategic planning, clear communication, and seamless resource coordination.Key Role ObjectivesTeam Leadership & DevelopmentLead a high-performing team of consultants and Delivery Managers, fostering accountability, collaboration, and a commitment to delivering high quality outcomes. Resource ManagementManage resource allocation and capacity planning, working closely with the Operations Director ensuring we consistently deliver exceptional outcomes for our customers.Delivery Management and ReportingManage the delivery portfolio using the necessary metrics to ensure the profitability of each deployment through the effective use of resources. Track and report on the progress of each deployment, carefully managing the delivery timeline with tight control of scope and budget.Operational ExcellenceRegularly review and refine delivery processes, to ensure we provide consistent efficiency and positive customer outcomesStakeholder EngagementAssume the role of sponsor for the delivery portfolio, acting as a senior point of contact for all stakeholders, aligning delivery plans with business goals, product roadmaps, and customer expectations.Skills & ExperienceExtensive experience leading delivery functions in high-growth SaaS environments, managing end-to-end implementations, deployments, and streamlined onboarding processes.Proven ability to translate strategic objectives into scalable delivery frameworks that accelerate customer value and drive product adoption.Skilled in resolving delivery challenges swiftly and transparently, fostering a culture of accountability and ownership.Passionate about managing a high-performing delivery team with clear objectives.Strong experience of customer data management, security, and compliance requirements (ISO 27001, ISO9001, GDPR).Extensive experience leading delivery functions in high-growth SaaS environments, managing end-to-end implementations, deployments, and streamlined onboarding processes.Proven ability to translate strategic objectives into scalable delivery frameworks that accelerate customer value and drive product adoption.Skilled in resolving delivery challenges swiftly and transparently, fostering a culture of accountability and ownership.Passionate about managing a high-performing delivery team with clear objectives.Strong experience of customer data management, security, and compliance requirements (ISO 27001, ISO9001, GDPR).About the CompanyOpen ECX is an award-winning, cloud-native automation platform transforming Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes. Our advanced integration and real-time data exchange connect seamlessly with leading ERP systems, delivering unparalleled precision, speed, efficiency and control.Founded over 12 years ago, we are trusted by global leaders in construction, manufacturing, retail, healthcare, food & beverage, and pharmaceuticals. We foster a collaborative, innovative culture that supports professional growth and career progression.