Head of Donor Care

Head of Donor Care – Global CharityLocation: Dubai Salary: Competitive, based on experienceWe’re looking for a senior leader in donor care to shape and lead the donor journey for a globally influential, mission-led organization. This is about creating experiences that make donors feel truly valued and connected.You’ll be:Leading donor/customer care operations end-to-endDesigning and optimising the donor journey, from first contact to retentionBuilding and executing data-driven retention strategies and KPIsOverseeing CRM implementation, data analysis, and reportingMentoring and growing a high-performing donor care teamWe’re looking for someone with:Senior leadership experience in donor care, customer service, or call centre operationsStrong CRM and data-driven retention experienceExpertise in designing customer/donor journeys and optimising touchpointsEither charity/NGO experience or banking/telco call centre leadership that can be adapted to a non-profitA hands-on, strategic mindset and the ability to scale operations efficientlyIf you’re passionate about creating exceptional donor experiences and want to play a key role in shaping a global charity’s growth, we’d love to hear from you!