Head of I&T Service Delivery & Infrastructure - PRC & PSP

Location – KrakowWhy Is This Job For YouThe Paper, Recycling, Paper Sourcing and Procurement division of EMEA region within the DS Smith business is a division covering operations across 16 countries around Europe. It is supporting the critical end-to-end value chain of paper supply into the Packaging division, through sourcing of Recycled paper and Fibre as a key material into DS Smith own Paper mills, production of Paper as a final product, as well as sourcing Paper from external suppliers and ensuring transportation into end customers or own DS Smith Packaging sites.The Head of I&T Service Delivery & Infrastructure is responsible for ensuring high-quality IT service delivery and resilient infrastructure within the division, acting as the key accountable owner for IT services to the business partners and to the business. The role works in close partnership with central IT shared services and infrastructure teams, as well as divisional IT peers, to ensure seamless integration, alignment to central IT strategy, and efficient support of divisional and central applications and platforms.As the Head of I&T Service Delivery & Infrastructure, you will report directly into the I&T Director of the division with a dotted reporting line into the EMEA IT Director Shared Services, Infrastructure & Security.You WillService Delivery & Business Engagement Act as the accountable owner for IT service delivery to the business across the divisionServe as the primary escalation point for service-related issues and incidentsBuild strong relationships with divisional business stakeholders, ensuring IT services support operational prioritiesPartner with divisional IT Business Partners and leadership peers to provide a consistent, customer-focused IT experienceDrive continual service improvement and ensure adoption of ITIL and central I&T standardsCollaborate with divisional and central IT teams responsible for enterprise applications, data platforms, and digital solutionsInfrastructure Management & Alignment with Central ITOversee divisional IT infrastructure operations, ensuring performance, resilience, and compliance with corporate standardsWork closely with central IT infrastructure and shared services teams to align priorities, avoid duplication, and deliver a seamless end-to-end IT serviceSupport implementation of EMEA-wide initiatives, cloud migrations, and infrastructure upgrades within the divisionEnsure local infrastructure and service delivery are fully integrated with central applications and platformsMonitor and report on infrastructure performance and service health, escalating risks proactivelyRepresent the division in cross-functional IT governance, steering groups, and project delivery forumsContribute to shaping divisional and central IT roadmaps by providing business-centric insights and feedbackRiskResponsible for ensuring that all IT Service & Infrastructure related risks at divisional and local business level are recorded and managed as part of the IT risk management processBudgetResponsible for the preparation, alignment, and delivery of the IT budget for Infrastructure refreshes and Service Improvement initiatives and plans in short, medium and long term horizonLeadership & GovernanceLead and develop the divisional IT service delivery and infrastructure teamEnsure compliance with central IT policies, cybersecurity requirements, and regulatory standardsMaintain robust risk management, disaster recovery, and business continuity capabilitiesYou HaveExperienced in IT Leadership RoleSignificant experience in IT service delivery and infrastructure management in a multi-site or multi-division environmentStrong track record of partnering with central/shared IT functions while being accountable for local business-facing serviceDeep knowledge of ITIL and IT service management toolsStrong technical knowledge across infrastructure, networks, and cloud technologiesProven ability to work across matrix organizations and build effective relationships at senior levelsLeadership experience managing multidisciplinary IT teams and Professional certifications (ITIL, Microsoft, Cisco, AWS/Azure, PMP/PRINCE2) are desirableCollaborative and diplomatic, with strong influencing skillsCustomer-first mindset with focus on service excellenceStrategic and structured thinker who can also operate hands-on when requiredSkilled at navigating matrix organizations and balancing central vs. local prioritiesResilient, adaptable, and able to drive change in complex environmentsThe information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.Any supplementary information you provide is processed on the basis of your consent.For The Purpose Of Application To The Position Specified In The Job Posting We Ask You To Place The Following Statement In Your Application“I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the recruitment process.”If You Want To Take Part Not Only In The Recruitment Process For The Job Position You Applied For But In Future Recruitment Processes As Well, We Ask You To Place The Following Statement In Your Application„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”To see Privacy Notice click here: Privacy notice