Head of IT

Head of ITLocation: London (Hybrid / Regular On-Site Clinic Presence Required) Reports to: CEOOverviewA fast-growing group of health clinics is seeking a hands-on, strategic Head of IT to lead all technology operations across 18+ sites (expanding to 20+ next year). You will oversee infrastructure, cybersecurity, business systems, digital transformation, and a small IT team, while providing empathetic leadership during a period of transition.This role combines strategic ownership with proactive, on-the-ground presence in clinics, ensuring secure, reliable, and effective technology that supports high-quality clinical operations.Key ResponsibilitiesLead IT strategy, governance, security, and multi-year roadmap.Oversee day-to-day IT operations across all clinics: networks, hardware, cloud, infrastructure, WiFi, telephony, CCTV.Provide hands-on support for escalations and critical issues.Manage and optimise key systems:EMR (e.g., Menawood/Mellowood)Salesforce CRMMicrosoft 365 / AzureDrive digital transformation, automation, and integration projects for new and existing sites.Manage IT budget, suppliers, contracts, and third-party service providers.Lead and develop a small team.Ensure cybersecurity, GDPR compliance, DR/BCP frameworks, and continuous risk management.Partner with clinical and operational leaders to support efficient, safe, technology-driven clinic operations.Candidate ProfileEssential:Senior IT leadership experience in a healthcare, clinical, or regulated multi-site environment.Strong infrastructure, networking, cloud (Azure/M365), and cybersecurity expertise.Experience with EMR/EPR systems and business-critical applications.Hands-on approach with comfort working across clinics.Strong people leadership, communication, and stakeholder management.Personal Attributes:Empathetic leadership style, supportive during organisational change.Proactive, problem-solving, “sleeves rolled up” mentality.Able to balance strategic planning with operational delivery.