Head of Operations

About IntergridHeat and steam are used in almost every industry for various purposes in various temperatures. Today, most of this heat is still produced by burning fossil fuels, making industrial heat production one of the largest emission sources accounting for >30% of all European CO2 emissions.At Intergrid, we are on a mission to make electrification and optimization of industrial energy use as easy and economical as possible. As industrials electrify and get exposed to the complex and volatile power markets, operating varying electric-hybrid systems with energy storages effectively exceeds human capabilities.Intergrid’s full-stack AI autopilot combines proprietary data and control layers with real-time decision-making to optimize industrial heat and steam production and power trading 24/7, safely and reliably.In two years, we’ve grown exceptionally fast from three founders with an ambitious vision (and an office in Olli’s living room) to an amazing diverse team of >30 people from different nationalities and a wide range of satisfied customers across multiple industries. Today, more than 70 industrial sites already rely on our services – and the pace is only accelerating.To accelerate our growth, we have also secured >10M€ in funding from top-tier US and Finnish investors such as True Ventures, Lifeline Ventures, Risto Siilasmaa, and the founders of Aiven. This allows us to continue expanding the team on all fronts with top talent passionate about tackling complex challenges and driven by curiosity and kindness.We enjoy active collaboration and want to get to know our teammates beyond their Zoom profiles, so we would love to see you at our office located in Kalevankatu 30, Helsinki, as often as possible. Still, we all appreciate the possibility to work remotely from time to time.About the roleWe are entering a new stage in scaling our business and impact in Europe, and are looking for a full-time Head of Operations to join our fast-growing team in Helsinki!You'll take full ownership of both the strategic and operational side of Intergrid’s customer operations. You will design the operating model that allows us to onboard thousands of industrial sites, while also leading day-to-day customer operations, customer experience, and the continuous development of our unit economics. This role requires someone who can think in systems, build product, processes and automation, coach a growing team, and ensure that every customer receives a consistently exceptional experience as we scale rapidly across Europe.This is a player-coach role. You'll lead a team of ~10 colleagues, but you are expected to also get scrappy and get your hands dirty. This is a rare opportunity to set the operational strategy and execution, and build high-performing operations from the ground up. You'll report to our COO, join the management team, and have a direct hand in shaping how Intergrid expands across Europe.Key responsibilitiesSet the vision and design the operating model for onboarding one hundred new customers a dayDefine the organizational structure, tech stack & processes needed to deliverShape the internal product and experience for Operations team members to deliver outstanding customer outcomesOwn the end-to-end customer journey and experienceEnsure delivery on our promise of being the Partner of Choice for all our customers, regardless of location, size, or segmentLead and coach an international team of top experts from various domainsDrive continuous improvement in unit economics & customer satisfaction through data-based insights, automation & AIContribute to company building as part of the management teamInfluence culture, product development & strategic direction by acting as the voice of customers and operationsNurture and scale our company values, kindness, curious & win-win-win as the company growsWho we are looking forHands-on leader with proven experience in complex domains involving multiple data sources, connection points or things that can breakStrong ability to drive product development - you understand needs of external and internal users and how these interactTechnological understanding - capable of identifying where automation and AI can create outsized impactHigh agency - you set pace and direction, not wait for themExcellent project management skills, you prioritize ruthlessly and ship consistentlyGenuinely motivated by climate impact and the green transitionFluency in written and verbal EnglishWe also value if you haveBackground in 24/7 real-world operationsExperience from energy markets or industrial processesNordic language skillsInternational experienceWhat we offerA key leadership role in a fast-growing company with a real and tangible climate and economic impactCompetitive salary and stock optionsA culture built on kindness, curiosity, and creating win-win-win outcomes for our customers, the climate, and usA vibrant office-first environment with an ambitious tight-knit team in our Helsinki HQ, with flexibility to work remotely occasionally when neededOur hiring processes typically follow these steps:First discussion (60 min)Get to know each other, learn about your motivation and previous experience. Discussion about the role and Intergrid, including our mission, vision, and ways of working. You are more than welcome to visit our office.Case interview (120 min)Show off your skills in action with a role-specific case n at our office.Founder meetup (90 min)Meet all our founders and dive into our strategy, culture and future plans. Ask all your toughest questions.‘Work with us’ afternoon (4 hours)We invite you to meet our team over lunch and experience our daily work for a couple of hours to ensure our ways of working align with your aspirations. It is a significant commitment on both sides; thus we only move to this stage if we really want to work with you. It’s designed to help both sides make the right decision, and especially giving you a transparent opportunity to decide on a new career chapter. You will receive compensation for this.