Head of Providers Relations

The Head of Providers Relations role offers a unique opportunity to lead and expand our network of healthcare providers within the insurance industry, aligning with our mission to deliver comprehensive and accessible insurance solutions. This position is crucial in developing and maintaining strategic partnerships with healthcare institutions, ensuring that our insurance products and services meet the diverse needs of our clients. The successful candidate will gain valuable insights into healthcare management within the insurance sector, enhance their leadership and negotiation skills, and contribute to the growth of a high-quality provider network. This role provides the chance to be at the forefront of innovation in the insurance industry, driving both personal career advancement and the organization's success.Position ResponsibilitiesProvide leadership, motivation and support to the team to ensure established objectives for service, quality and productivity are achieved in a rapidly changing environment that supports sales and retention objectives.Through recruiting, training, coaching, mentoring, team building and development opportunities, build a high performing cohesive work team that delivers quality service.Ensure that service issues are resolved promptly, professionally and courteously.Participate directly in continuous improvement projects. Identifying service and productivity improvements opportunities within the team and manage change as required.Ensure all Request for Proposals for clients are completed on time, professionally, to the satisfaction of the Account Executive and in a consistent approach.Ensure the consistent quality production of all client review kits for the CRMs (including preparing PPT, requesting reports, analyzing data and assembling material).Ensure that all of the shared mailboxes are assigned to various staff and that all requests for education or service support and completed with a high level of quality, professionalism and on time.Provide bilingual support as needed, reporting on trending of service requests and identify opportunities for efficiencies and cost effectiveness.Required QualificationsMinimum of 5 years' working experience industry preferably working with service and Distribution5-7 year’s experience in a customer service roleWell-developed planning, organization skills and time management skillsDemonstrated customer service skills, problem solving and multitasking skills Proficient use of Microsoft Office Word, ExcelAbility to travel to various Group Field Offices across Canada periodically Strong customer orientation with emphasis on building relationshipsStrong interpersonal skills with proven ability to influence and negotiate, to defuse, reconcile and remedy various issues and create win-win solutionsExcellent oral and written communication skills Fluently bilingual in both oral and written French and EnglishExceptional organizational and priority management skills in a fast-paced environment Excellent knowledge of the business unit's practices and proceduresPreferred QualificationsAnalytical thinking Flexibility and adaptabilityExcellent communicationContinuous improvement Client serviceWhen You Join Our TeamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife And John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.Working ArrangementHybrid