Head of Service Project Management - Swiss, Austria & Eastern Europe (m/f/d)

Job Description SummaryAs Head of Service PM, YOU will lead and define the strategic execution of Service Projects; ensuring timely delivery, customer satisfaction, and budget adherence. This role includes robust operational processes, EHS, quality systems, and standardizes operating models & tools throughout the OTR (execution) cycle.The following teams fall under your direct responsibility: Project Management (6 FTEs), Project Engineering (4 FTEs).Job DescriptionGE Vernova is facing a momentum of hypergrowth, and we are currently scaling up our teams, creating others from scratch, und bringing our industry to the next level. Join us on this mission!The Power Transmission business line in Oberentfelden focuses on delivering innovative products and solutions aimed at efficiently transferring electrical energy across various distances and applications. This business line typically offers a range of products, such as transformers, switchgear, power cables, and related technologies that are essential for maintaining the integrity and reliability of electrical grids.Our site in Oberentfelden is a centre of excellence for the development, production and service of metal-encapsulated, gas-insulated high-voltage switchgear, their components & drives.If you want to be part of a major adventure at the heart of the energy transition in Europe and have a passion to drive large & complex projects with multi-cultural international teams, we want to hear from YOU!Your Mission: As Head of Service PM, YOU will lead and define the strategic execution of Service Projects; ensuring timely delivery, customer satisfaction, and budget adherence. This role includes robust operational processes, EHS, quality systems, and standardizes operating models & tools throughout the OTR (execution) cycle.The following teams fall under your direct responsibility: Project Management (6 FTEs), Project Engineering (4 FTEs).Main Responsibilities & KPIsCustomer communication and satisfactionSales pacing, respecting revenue recognition rulesProject portfolio reviews (around 100 - 200 projects)Support to project execution, facilitate contact with Sales within the RegionMargin deviation monitoring and approvalManage risk and opportunitiesCash collection (overdues, retention)Consistency, alignment and efficiency across all direct departmentsReinforce PM competencies (communication, planning, cost assumptions, sales planning, contract management)Continuous communication and delivery alignments across all departments including workshopsImprove contract management, with strong RoE (Return on Equity) about T&Cs of contractsMain KPIsQuarterly sales, margins, cash-in and finished goodsRequest kept, order overdues (shared with Global Supply Chain function)Under / Over-recovery of the direct hours (ensure that all salaries, facility management costs, cars, tools are sufficiently covered through the overhead on the hourly rate)Quality and Customer satisfaction KPIsKey RequirementsTechnical graduate degree, such as production technology, process engineering, mechanical engineering, electrical engineering or a successfully completed technician education in the field: industry / electrical engineering / mechanical engineeringA minimum of 10-15 years of relevant hands-on experience in similar tasksAt least 7 years of experience as a manager with personnel responsibilityProduct knowledge High Voltage Products, appreciated for circuit breakers, hybrid switchgears and Instrument transformersKnowledge in the field of ERP (Enterprise Resource Planning) processesUnderstanding and interpretation of business key performance figuresFluency in English and German (written & spoken)Outstanding cross-functional collaboration within matrix environmentsSecure interpretation of regulations, standards and specificationsSecure handling of SAP (Focus on Project Management and Engineering)Proficiency of MS Office applications (eg. Excel, Powerpoint)Openness to national and international travels (around 15% yearly)Desired Requirements/Soft SkillsReliable behaviour towards internal and external business partnersAnalytical, conceptual and strategic thinkingHigh sensitivity for corporate and leadership culturePersonal responsibility, creative willing and goal orientationPolished communication skills and social skillsWhy We Come To WorkAt GE Vernova, our employees are always up for the challenge - and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.What We OfferProfessional Growth: Dynamic team, extensive resources, and training for skill developmentA Booming industry with Cutting-Edge Projects: Involvement in high-profile, innovative projectsGlobal Exposure: Collaboration with a diverse, global network of industry expertsCollaborative Environment: Supportive culture fostering creativity and teamworkCareer Advancement: Opportunities for leadership and career growth within the organizationCompetitive compensation package plus corporate benefitsAdditional InformationRelocation Assistance Provided: No