Healthcare Support Advisor - Remote (Portuguese Speaker)

Our client is an innovative, science-driven global healthcare company with a clear mission: help people live healthier, better, and longer lives.If you're someone who genuinely enjoys supporting others and you're fluent in Portuguese and English, this role might be the perfect next step for you. Join our Customer Care team and make a real impact every day.What Your Day Will Look LikeAs part of the Consumer Care team, you'll serve as the primary connection between the brand and its customers. Whether you're handling product questions, guiding users through concerns, or engaging with them on social platforms, your goal will always be the same: make their experience easier and more reassuring.You'll use active listening and clear communication to fully understand each situation, giving extra care to sensitive cases when needed. Over time, you'll develop deep knowledge of the companys products, customer expectations, and service standards. We'll count on you not just to support users, but also to contribute ideas and help elevate the overall quality of our service.What You Need To BringFluency in Portuguese and English (spoken and written)Excellent communication and active listening skillsPrevious customer service or contact center experience is a plusSolid computer/typing skills (MS Office and general digital comfort)Strong organization, problem-solving, and decision-making abilitiesA collaborative mindset and positive attitudeWhat We OfferFull-time position with fixed weekday shifts: 11:00-20:00, 13:00-22:00, or 16:00-01:00 (Monday to Friday)Competitive monthly salary + performance-based bonusesRemote work optionFully paid onboarding and initial trainingContinuous learning programs and professional development guidanceHealth & wellbeing activitiesRelocation assistance (travel reimbursement + accommodation support)Extensive benefits package including:Health and life insuranceMultisport cardTransport allowanceBonuses for major life milestonesExtra paid leave for educationCorporate discountsCompany events, and moreIf youre ready to join a mission-driven team and make a meaningful difference in consumers lives, we'd love to hear from you.