Help Desk Operator (One Month Fixed Term Contract)

Duties & ResponsibilitiesAnswer incoming calls promptly and professionally.Log calls accurately, including caller details, fault descriptions, and location.Categorize, prioritize, and assign calls in line with Helpdesk procedures.Update call annotations and close calls when required.Follow up on call progress with internal and external service providers.Escalate calls approaching restore time and report poor performance.Handle difficult callers with respect and escalate when necessary.Generate reports as requested by the Operations Manager.Provide feedback on Helpdesk issues and performance.Ensure adherence to Tsebo’s SHEQ standards (ISO 9001, ISO 14001 & ISO 18001).Skills and CompetenciesComputer literacy (MS Word, Excel, Access).Excellent telephone etiquette and interpersonal skills.Strong communication and attention to detail.Ability to manage multiple tasks and work under pressure.Professional and customer-focused approach.QualificationsGrade 12 (Matric).Secretarial or Telephonist Certificate/Diploma (advantageous).1–2 years’ experience in a similar environment.