Help Desk Specialist

We’re Hiring | Help Desk SpecialistLocation: EgyptCompany: National Education Network (NEN)Employment Type: Full-timeIndustry: Education / IT SupportAbout the RoleWe are looking for a proactive and solution-oriented Help Desk Specialist to join our team. You will provide first-line technical support, troubleshoot user issues, and ensure smooth operation of IT systems. This role is essential for maintaining user satisfaction and supporting the organization’s IT infrastructure.RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field is preferred.Minimum 1-2 years of experience in Help Desk or IT support roles.Proficiency in troubleshooting hardware, software, and networking issues.Good communication skills in English (B2 or above is preferred).Experience using ticketing systems or IT support tools is a plus.Strong problem-solving skills, attention to detail, and ability to work independently.Proficient in Microsoft Office (Word, Excel, PowerPoint).Certifications (preferred): CCNA, MCSA, CompTIA A+Key ResponsibilitiesProvide first-line support to end-users for hardware, software, and network issues.Escalate unresolved issues to higher-level IT support when necessary.Maintain accurate records of issues, solutions, and user requests in the ticketing system.Assist in IT system setup, upgrades, and maintenance.Support internal teams with IT-related tasks and projects.Contribute to improving IT processes and user support efficiency.Apply Now: Send your CV to hr@nen-global.orgWhatsApp (Text Only): 01275842400Email Subject: Help Desk Specialist