Customer Operations Trainee

We 💛 small businessWe founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born. Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey. Right now, we’re looking for a part-time Customer Operations Trainee (German and/or Finnish speaking) to join our Customer Operations team. As a Customer Operations Trainee at Holvi, your main responsibility is to assist and encourage new customers to get onboarded to the service and support existing customers to keep their business information up to date.

You will also help us to onboard customers to our newly introduced Money Market product. A typical day could see you: Call customers in order to assist and encourage them to finalise their onboarding processCall customers in order to remind and support them in updating their business informationReview account applications based on our guidelines and policiesReach out to customers for additional information related to open requestsReview, evaluate and verify customer dataSupport your colleagues in other Customer Lifecycle Management related tasksThis is for you if:

You're fluent in English and either German or Finnish, both in writing and speakingYou have customer service experienceYou have a customer-centric mindset and communicating with customers over phone and email brings you joyPrioritising tasks and promptly addressing any issues comes naturally to youYou like to work in a team environment and are self-motivatedYou are interested in compliance and regulations:

assessing complex cases in line with compliance requirements is a challenge you're interested to tackleYour analytical skills, attention to detail, and determination are top-notchYou're curious, a quick learner, and love sharing your learnings with othersYou're available for a full-time two-week onboarding period in the beginning of the employmentIt's a plus if: You have a background in banking, law, or complianceYou've got previous experience onboarding customers to regulated servicesBenefits: As a Customer Operations trainee, you get to experience customer work in the finance sector in a variety of ways - from onboarding customers to solving their various challenges.

We make sure that you are properly introduced to your new role and we are always there to help you. Our Helsinki office provides excellent working facilities as well as coffee, tea, snacks and bi-weekly company breakfasts. You also get comprehensive occupational health care for the entire duration of your employment. Think you're a good fit?We'd love to hear from you! Send us your application by 03. 08. 2025, but don't wait too long, as we're eager to fill this position with the right candidates.

If you have any questions about the position, feel free to reach out to Stephan Esselbach at sesselbach@holvi. com. Logistics: This position comes with 15 or 20 weekly working hours and a temporary 1 year contractFlexible work hours between 08: 00 and 18:

00 in our new beautiful Helsinki officeYou will start with a two-week full-time Onboarding and after that your contract is based on the agreed weekly hoursJoin us on this exciting adventure – we can't wait to welcome you to the Holvi team!Equal Opportunity StatementAt Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do. We're an equal opportunity employer.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.