Host

Position Overview:As a Host at Unlock Holiday Homes LLC, you will be the first point of contact for guests, ensuring a warm and professional welcome and a smooth check-in/check-out process. You will provide essential information about the properties, assist guests throughout their stay, and address any inquiries or issues they may have. The role involves a strong focus on customer service, helping to ensure that every guest enjoys an exceptional and memorable experience.Key Responsibilities:Greet guests upon arrival, offering a friendly and professional first impression of the company and the holiday homes.Provide guests with a brief tour of the property, explaining key features such as amenities, house rules, security protocols, and check-out procedures.Act as the main point of contact for guest inquiries via phone, email, or messaging platforms.Facilitate a smooth and efficient check-in process, including confirming booking details, obtaining any necessary documentation, and ensuring guests are satisfied with the property condition.Respond to guest questions or concerns promptly, providing accurate information about the property, local attractions, and available services.Address any guest complaints or maintenance issues during their stay, coordinating with the operations and maintenance teams to resolve problems quickly and efficiently.Maintain ongoing communication with guests throughout their stay to ensure their needs are met and to enhance their overall experience.Manage the guest check-out process, ensuring all belongings are collected, keys are returned, and the property is in good condition.Encourage guests to provide feedback or reviews about their experience, relaying any comments to the relevant departments to continually improve service.Conduct property inspections before and after guest stays to ensure that all homes are well-maintained, clean, and ready for the next guests.Report any damage, maintenance, or cleanliness issues to the operations team and ensure timely resolution.Assist in managing property inventories, including linens, toiletries, and other guest supplies, to ensure that all properties are fully stocked for each stay.Strive to provide outstanding customer service at all times, anticipating guest needs and delivering personalized service to create memorable experiences.Build positive relationships with guests, encouraging repeat bookings and fostering long-term relationships with the company.Collaborate with housekeeping, maintenance, and reservations teams to ensure seamless communication and operations. Coordinate guest arrivals and departures to optimize scheduling.Communicate guest feedback and any operational concerns to the Operations Manager for continuous improvement of services.Qualifications:Diploma or degree in Hospitality Management, Tourism, or related field (preferred).Minimum 1-2 years of experience in a customer service or hospitality role, preferably as a host or front desk agent in a hotel or holiday homes setting.Strong verbal and written communication skills in English; additional (Filipino) languages are a plus.Exceptional customer service skills with a proactive, guest-oriented approach.Ability to remain calm and professional in high-pressure situations.Strong organizational skills and attention to detail.Basic knowledge of local attractions and services to assist guests.Proficiency in using property management systems and booking platforms is a plus.