Hotel Supervisor

Job Title: Hotel SupervisorLocation: Surulere, LagosSalary: ₦150,000 monthlyJob Type: Full TimeWorking Hours: Two days on, two days off (Subject to change by management)Company OverviewHouse 32 Hotel & Suites is a hotel located in the heart of Surulere, Lagos, offering guests a refined blend of comfort, style and personalized hospitality. House 32 Hotel & Suites provides a relaxing environment, modern amenities and exceptional guest experiences.Job DescriptionWe are seeking a committed, detail-oriented and passionate Hotel Supervisor to oversee the daily operations of House 32 Hotel & Suites. The ideal candidate will be hands-on and results-driven, ensuring that guests enjoy a seamless experience while the hotel meets its operational and revenue goals.This role requires strong leadership, marketing initiative and a passion for hospitality. The successful candidate will supervise staff, maintain service standards and actively promote the hotel to achieve occupancy and income targets.Key Responsibilities• Supervise and coordinate all hotel operations, including front desk, housekeeping, guest services and maintenance.• Ensure high-quality service delivery and guest satisfaction from check-in to check-out.• Monitor staff performance, maintain discipline and professionalism among team members.• Develop and implement marketing strategies to promote the hotel, attract new guests and maintain loyal clientele.• Work towards achieving monthly and quarterly revenue and occupancy targets through creative promotions and guest engagement.• Handle guest requests, inquiries and complaints promptly, ensuring issues are resolved effectively.• Maintain operational records, including guest bookings, payments and inventory logs.• Ensure all hotel areas are clean, well-presented and meet safety and hygiene standards.• Assist in budgeting, financial reporting and expense monitoring.• Work closely with management to review operations, identify improvement opportunities and support hotel growth initiatives.Qualifications & Requirements• Bachelor’s degree or equivalent qualification in Hospitality Management, Business Administration or a related field.• Minimum of 5 years of proven experience in hotel supervision, guest relations or hospitality management.• Strong leadership, communication and interpersonal skills with the ability to manage and motivate staff.• Excellent organizational skills, attention to detail and ability to multitask in a fast-paced environment.• Experience in creating and executing marketing or promotional campaigns to boost bookings and revenue. • Good understanding of hotel management systems, reservation software and basic accounting tools.• Professional appearance, good grooming and a customer-oriented attitude.• Humble, reliable and self-driven, with a genuine passion for hospitality and guest care.• Flexibility to work under pressure and adapt to changes in schedule or hotel operations.How to ApplyInterested candidates should send their CV to recruitment@curveng.com with the subject line:“Hotel Supervisor”