House Manager - Verbier

Chalet House ManagerLocation: VerbierEmployment Type: Full-time / PermanentWe are seeking a highly skilled Chalet House Manager to oversee the daily operations of a private luxury chalet. This role requires exceptional organisational ability, leadership, and a service-first mindset. The House Manager will ensure that the chalet operates smoothly, that staff are well managed, and that guests enjoy a flawless and memorable stay.WHAT YOU'LL DOGuest Experience & HospitalityAct as the main point of contact for the family, ensuring needs are met with professionalism and absolute discretion.Provide a warm, welcoming environment for family members and their guests.Anticipate routines and personal preferences such as dining requirements, children’s schedules, and leisure activities.Arrange daily logistics, including transport, ski passes/instructors, spa treatments, restaurant bookings, transfers and family activities.Ensure privacy and confidentiality are maintained at all times.Ensure dining and lounge areas are always perfectly presented.Oversee each meal service and maintain the highest standards of fine diningTeam & Staff ManagementRecruit, train, and oversee chalet staff (housekeepers, chefs, spa staff, drivers, butlers, seasonal staff).Prepare daily and weekly staff schedules, ensuring adequate coverage at all times.Monitor performance, provide feedback, and maintain professional standards.Lead daily staff briefings to align team on guest needs, service expectations, and daily priorities.Ensure staff appearance, behaviour, and service meet luxury hospitality standards.Organise training on service etiquette, guest care, and emergency procedures.Lead daily staff briefings to ensure smooth coordination and clear communication.Monitor performance and maintain service standards that reflect a private household environment.Housekeeping & MaintenanceSupervise housekeeping to ensure is always immaculate.Manage all laundry services including high end garments, ski wear, linen rotation, inventory, and garment care.Check daily that guest rooms are cleaned, restocked, and maintained to 5-star standards.Coordinate with external contractors for maintenance, snow clearing, gardening, heating, pool/spa and technical support.Manage household supplies and provisions, ensuring fridges, pantries, and wine cellars are fully stocked.Conduct regular property inspections and ensure preventive maintenance is carried out.Operations & AdministrationManage stock levels for food, beverages, cleaning supplies, and household essentials.Oversee wine cellar and bar inventory, ensuring quality and presentation.Keep records of supplier relationships, orders, and deliveries.Prepare budgets for household operations and monitor spending against targets.Handle petty cash, reconcile expenses, and provide financial reports to owners family office.Handle purchasing, vendor relations, and household inventories.Maintain seasonal checklists and oversee opening/closing preparations for family visits.Ensure compliance with health, safety, security, and hygiene standards across the property.Event & Experience CoordinationOrganise private dinners, celebrations, or special events at the chalet.Coordinate with chefs and staff to plan menus and wine pairings.Arrange entertainment such as live music, après-ski gatherings, or themed evenings.Liaise with external providers (florists, musicians, activity guides) to deliver seamless events.Family Events & Lifestyle SupportPlan and coordinate private dinners, holidays, and family celebrations.Work closely with chefs on menu planning, taking into account family preferences and dietary needs.Arrange flowers, table settings, and special touches for family gatherings.Organise leisure activities tailored to the family’s interests, including sports and wellness sessions.Ensure all arrangements are seamless, with minimal disruption to family life.COMPENSATION AND BENEFITSCompetitive salary based on experience.Meals during service periods.Opportunity to work in a luxury environment with a high-profile clientele.REF SR118682