HR Service Delivery Associate Manager

The HR Service Delivery Associate Manager will oversee the operations of the Quality Analyst (QA), Subject Matter Expert (SME), and Team Lead roles within their function. This role involves monitoring end to end metrics, ensuring team performance, and partnering with clients on strategic planning and deployment. The Associate Manager will serve as an escalation point for dedicated functionsKey ResponsibilitiesMonitor Performance: Oversee the performance of analysts, QA, and Team Leads, ensuring that all tasks related to their function are completed efficiently and effectively.Strategic Planning and Deployment: Partner with clients to develop and implement strategic plans for the offboarding function, ensuring alignment with organizational goals.Process Expertise: Maintain intimate knowledge of processesConduct 1:1 Meetings: Regularly meet with tiered functional leads to provide guidance, support, and feedback on team performance and process improvements.Escalation Management: Serve as the primary escalation point for dedicated functions, resolving complex issues and ensuring timely resolution.Capacity Planning: Collaborate with WFM to plan capacity based on known changes and forecasted attrition.Role RequirementHours – Individual will need to be flexible to support meeting for APAC regionWhile remote, the individual must reside within 100 miles of the posted office locationsBasic QualificationsMinimum of 2 years’ experience in a supervisory role within a customer service support environmentMinimum of 1 years’ experience in client stakeholder managementPreferred QualificationsProficiency in Google SuiteExperience in quality assurance, auditing, or a related fieldKnowledge of Salesforce Lightning, Workday, or similar contact center & HR systems is a plusExperience with quality assurance software like Playvox or similarFamiliarity with quality assurance methodologies and tools.Professional SkillsStrong communication and interpersonal skillsAbility to manage multiple tasks and prioritize effectivelyDetail-oriented with strong organizational skillsStrong analytical skills and attention to detailStrong leadership and team management skillsAbility to motivate and inspire team members to achieve their best performance.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here.Role Location Annual Salary RangeCalifornia $73,800 to $182,600Cleveland $68,300 to $146,100Colorado $73,800 to $157,800District of Columbia $78,500 to $168,000Illinois $68,300 to $157,800Maryland $73,800 to $157,800Massachusetts $73,800 to $168,000Minnesota $73,800 to $157,800New York/New Jersey $68,300 to $182,600Washington $78,500 to $168,000Austin, TXAtlanta, GACharlotte, NCHouston, TXIrving, TXLouisville, TNNashville, TNRaleigh, NCSan Antonio, TXRequesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com.