HR Specialist

Position: HR Specialist, Shared ServiceLocation: Cayman IslandsAbout UsThe Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.What’s it like to work here?We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.The Opportunity / Who We SeekWe are looking for an accomplished HR Specialist to join our Human Resources team as part of our financial services business in the Cayman Islands.The Cayman Islands is home to our global headquarters and where the Maples Group first established operations in the 1960s. Since then we have grown to become one of the largest employers in Cayman, where colleagues from all over the world collaborate to deliver best-in-class solutions to clients worldwide. As part of our Cayman team you will:Provide support and guidance to the HR coordinators and acts as a point of escalation to resolve complex cases.Conduct quality checks and audits to ensure quality, accuracy and completeness of the deliverables of the HR coordinators he/she oversees.Follow-up with dissatisfied employees / customers to ensure their concerns are heard and that their feedback is brought back to the HR Shared Service team for customer service and process improvement consideration.Identify root cause of issues and partner with HR leadership through sharing of employee feedback, prioritization, and metrics that qualify impact of issueIdentify and lead efforts to improve customer service excellence and efficiencySupport the transition of new responsibilities to the HR Shared Services teamSuch other functions or projects as may be determined from time to time by the HR leadership.What You BringIn addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:Degree in Human Resources or Business Management3 years experience in HR Operations/Shared ServicesStrong interpersonal and customer service skillsExhibit patience, empathy, and positivityHave strong problem-solving skillsAbility to multi-task, prioritize, and manage time effectivelyDemonstrated proficiency of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.Working knowledge of HR systems, case management, knowledge base portal, and reporting tools.Key skills for this role are as follows:Attention to detail, professionalism, excellent organizational skills, and a team-first mentalityBe a self-starter with the ability to handle a diverse workloadSound working knowledge of all Windows applicationsExperience with relationship management and client serviceExcellent time management, organizational, prioritization and communication skills, both verbal and written (fluent written and oral English).Benefits & RewardsThe most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:Comprehensive health coverage (medical, dental and optical)Competitive vacation packagesEducational assistance and professional development programmesSavings or pension planLife insuranceTravel insuranceGlobal mental wellness programmeSocial eventsYou can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.