Human Centred Designer

Design customer experiences that impact Aucklanders on a day to day basis! Modern waterfront-based office in the heart of the CBD! A great opportunity to champion inclusive, collaborative design.Te Whiwhinga mahi | The opportunity It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our customers, communities, and our people now and into the future.As a Human-Centred Designer you'll be a part of a team whose purpose is to co-create great experiences that make a meaningful difference to Aucklanders who work, live, and play in Tāmaki Makaurau. You'll be part of a team designing optimal customer and service experiences that impact Aucklanders and visitors to our city every day, outcomes which you may have experienced as you travel about Tāmaki Makaurau.Ko koe tēnei | About you - What are we looking for? 5+ years in design thinking, service design, experience design and/or qualitative research. Solid grasp of design frameworks and the ability to design suitable customer-centric approaches. Confident articulating and measuring the value of human-centred design. Strong group facilitation experience - designing and leading sprints and workshops that focus on delivering outcomes. Data analysis and interpretation (inc. AI analysis) driving actionable insights and recommendations Collaborative, empathetic and curious - a strong desire to work with other people and deeply understand a problem space Experience working with multiple stakeholders in a complex environment. Coaching others on the benefits and practice of Human-Centred Design. Tertiary qualification. This could be in a relevant field (though not necessarily). Previous experience working with Māori and Pasifika communities and knowledge of and application in design to Tikanga and Te Ao Māori. (Preferred)Ko mātou tēnei | Our OrganisationAt Auckland Transport, people are at the heart of everything we do. We’re proud to foster a workplace where inclusion isn’t just encouraged—it’s embedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported. Our values guide how we work and connect: Manaakitanga – we care deeply for our communities; Tiakitanga – we prioritise safety in every journey; Whanaungatanga – we build strong relationships; and Auahatanga – we strive to be better, bolder, together.We also offer: Investment in your professional development 25% discount on public transport across Auckland Paid parental and partner leave Study assistance and wellbeing benefits Professional memberships Access to AT Connect groups like Mana ka Māori, Women@AT, and moreTono mai ināianei! | Apply Now!Come help shape the future of transport in Auckland. Apply today with your CV and cover letter.Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau. We tiaki all those who use transport in Tāmaki Makaurau.For further information, contact Steve at steve.kahi@at.govt.nz