[ICT] Service Planner - Customer Channel

Who we areWe are responsible for service planning, and UX improvement to develop and operate IT services for the Hyundai Motor Group, focusing on customer-centric and sustainable growth.ResponsibilitiesIn this role, you collect and analyze the requirements of domestic and international users, establish strategies based on the findings, and lead service planning in collaboration with development, design, and other related departments to integrate and operate front-end services for global customers.■ Customer Channel Service Planning / UX strategyㅤ Designing UX based on user analysis and business requirements definition Establishing UX strategies for standardization to minimize service functions and UX differences between domestic, global, and brand Storytelling and communicating to effectively convey UX design ideas and concepts Collaborating with diverse teams, working closely with product managers, developers, and business stakeholders Planning, operating and managing complex projects, and coordinating with multiple stakeholders Driving and implementating data-based service improvementsMinimum Qualifications Minimum 7 years of experience in UX designing for portals, e-commerce, or customer-facing platforms Proficiency in English (fluent in both written and oral business communication) Experience in global service planning, operation, and management Experience in successful launch and continuous operation of consumer-facing services (Web or App) Collaboration experience with various teams in a fast-growing environmentPreferred Qualifications Data analysis capabilities Experience UX improvements through user research and usability testing Practical experience in Lean Agile development methodologyOthers[Notes] In accordance with the employment protection laws, eligible candidates (disabled individuals, veterans, etc.) will receive preferential benefits during the process. Applications are accepted only through the Hyundai Motor Company career page, and any other methods are not allowed. This recruitment process will differ from the order of application submissions, and the job post may close early if the position is filled. Additional assignments may be given during the interview rounds, if necessary. The recruitment schedule may be adjusted depending on the progress of the recruitment process. The expected position level specified in the job description may change based on each individual's experience and evaluation results. For any inquiries on recruitment, please refer to the [FAQs] or submit a ticket through '1:1 Inquiries' on our webpage.[Precautions] If any of the following conditions apply, your acceptance may be revoked, or you may be subject to disadvantages in the selection process:  If the information submitted during the recruitment process (including the application form) differs or cannot be proven in documentation If you are ineligible to work under company regulations If you are ineligible to travel abroad (for men, Korean nationals who have not completed military service or are not exempt from military service by the joining date) If you are unable to join the company on the start date designated by the company upon receiving the final offer Our company respects the trade secrets of third parties and strives to comply with relevant laws and regulations, such as The Unfair Competition Prevention and Trade Secret Protection Act. Please be careful not to disclose any confidential information related to your former/current workplace or to violate the confidentiality obligation of your former/current workplace, during the recruitment process. Violation may result in disadvantage in the recruitment process.Position: Manager, Senior Manager