Incident Engineer (NOC/SLS)

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.Responsibilities:Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertiseMonitoring of applications on all layers: infrastructure, service, feature, and businessEscalating issues according to priorityCoordinating different teams in order to identify and resolve outagesVerify service impact on the usersSend out status updates and document all the eventsLiaising with 3rd party suppliersManage queue of incoming inquiries, determine prioritization, and address appropriatelyRespond to assigned questions, problems and concerns and adheres SLADocument resolutions for future referenceRequirements:Bachelor’s degree in computer science, Math or similar engineering/science fields.English level starting from B2 (Upper-Intermediate English)Basic knowledge of networking, Virtualization, DatabasesExperience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) - is a plusExperience in L2, L3 support, BA or BI - is a plusExperience with writing SQL queries and MS Excel formulas - is a plusCompetencies:Troubleshooting and problem solvingAttention to detailsStress resistance - to stay calm while operating fast and efficientExcellent communication skills to deliver information in a clear and correct manner to both business and technical audiencesStrong relationship building skills – to be able to positively influence the actions of others and work as a team player“outside-the-box” thinkingBenefits:Annual company bonusCompetitive salary & flexible working hoursDaily breakfast, lunch, and office refreshmentsPrivate health insurance, dental coverage, and psychological counseling20 paid vacation days and 5 sick days per year6 long weekends and 1 day off for your birthdayGifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.)Technical library with the option to order booksAccess to our educational platform with courses, training programs, and certificationsCareer development through coaching and reviewsInternal mobility & referral programCorporate celebrations, team-building events, and fun activitiesPersonal care in the office (nails, eyebrows, and barber services)Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the officeWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you feel the above describes you perfectly - Apply now!Employee at Playtika? Click here