Incident Manager

🌟 We're Hiring: Incident Manager! 🌟We are seeking a skilled and proactive Incident Manager to oversee incident management processes, ensuring timely resolution and minimal impact on business operations. The ideal candidate will have strong analytical skills, experience in IT service management, and a passion for driving continuous improvement.📍 Location: Muntinlupa, Philippines⏰ Work Mode: Hybrid (3 days onsite, 2 days WFH)💼 Role: Incident ManagerWhat You'll Do🎯 Manage the incident lifecycle from identification to resolution.📊 Analyze incident trends and provide reports for continuous improvement.🤝 Collaborate with cross-functional teams to resolve incidents effectively.🔧 Develop and implement incident management policies and procedures.🛠️ Conduct post-incident reviews to identify root causes and preventive measures.📈 Train team members on incident management best practices.What We’re Looking For✅ Minimum 3 years of experience in incident management or related field.✅ Strong understanding of ITIL framework and service management principles.✅ Excellent problem-solving skills and ability to work under pressure.✅ Effective communication skills for stakeholder engagement.✅ Experience with monitoring tools and ticketing systems.Ready to make an impact? 🚀 Apply now and let’s grow together!