Information Technology Analyst

Job descriptionJob Title : Technical AnalystDuration: 1 yearSchedule: Mondays-Fridays (Fulltime on-site)Site address: 2100 Gödöllő, Homoki Nagy István utca 1Language: Must be fluent in English and HungarianDOJ: ImmediateType of Contract: FreelanceNot available for Visa Sponsorship JOB FACTORS Job Purpose and Key Responsibilities: • The IT analyst is responsible for identifying, analysing and optimising the digitally supported work processes including their tools in cooperation with the process owner and process user. • In addition to carrying out requirements analyses, his tasks include budget planning for the implementation of defined measures and the subsequent impact analyses. • As an IT analyst, you model business processes and analyze the resulting requirements for the IT infrastructure and systems. Management for local and global IT projects and software development including continuous improvement of the functionality and availability of business applications • Plan, organize, manage and control all measures related to the implemented business applications/products (small and medium-sized) and their IT infrastructure (server, PC and peripherals, storage) of the company, so that the goals in terms of service, quality and deadlines are achieved and met according to the company's requirements. Key responsibilities: 1. Operation/ Operation • Service, conception, implementation, update, training and control, testing of the tools and platforms of the business applications installed or used in the company on a wide variety of IT platforms • "translates" the requirements of the specialist departments for the application developers, so that the concepts and guidelines you create can be implemented in appropriate IT solutions. • To ensure that the service always meets all internal and external requirements (GMP, FDA, etc.) with regard to the provision of applications and their infrastructure. • Knowledge of the IT services used at the site (including site-specific and global business applications) as well as their owners and support teams • Independent handling of all commercial matters with all internal and external customers • Responsible for adherence to the given project budget 2. Planning & Control • Planning of implementation, design, deployment, updates, recovery, maintenance, testing, user training and relevant projects for all applications. 3. Management • Within the site, the job holder is connected to his line manager via internal reporting. • The position holder assumes project responsibility for global and local projects, if necessary • is involved in global and local projects • Ensuring the security of the license and data protection. • Representation for the function of IT Site Head for technically relevant topics • Guidance and supervision of trainees and students 4. Training & Personnel Development • Expansion of the technical knowledge required for successful support of the applications. • Cultivating an employee culture that is in line with GSK Corporate and GSK Vaccines. • Training coordinator for the local IT team 5. Budget • Supporting the IT head in planning/control so that all costs for applications are within the goals/budget of the IT department. 6. Quality • Comply with and improve the IT quality system (ITIL, SOPs, ITMS framework) for all applications. Ensure that the IT processes at the site can be audited at any time. Contact person for internal and external audit personnel for the applications used • The position holder actively participates in the identification and processing of EHS topics within IT/Tech and beyond. 7. Reporting • Ensure that all relevant information and documents on the applications and IT infrastructure can be available, checked and tracked. 8. Technology • Establishment and further development of the necessary user support, the corresponding IT technology that supports and optimizes the use of the applications at the site or within GSK Vaccines. • Establishment and further development of the tools used within computer-aided processes in the individual departments 9. Environment/Health/Safety • Compliance with and improvement of all relevant EHS content. Further development of an independent EHS culture. • Optional: Security officer for the local IT team 10. Interfaces to other areas/departments/teams • Actively shaping customer relationships to improve service quality both internally and externally • Coordinating tasks with global teams (e.g. GIT, GTS) • Tech contact person for individual areas (e.g. EHS, Primary) Accountability, Key performance indicators: 1. Operation/ Operation • Customer satisfaction • Creation of validation documents • Implementation of validation activities • Budget & Project Key Figures 2. Planning & Control • Training plans, project plans • IT Change request Monitoring • Adherence to validation plans 3. Management • Service-Level-Agreements (SLA) mit Value Streams • Expert opinion of documents and diploma theses 4. Training & Personnel Development • Participation in internal and external IT training measures to develop professional and social skills • Creation and maintenance of the training portfolio for the local IT team 5. Budget • Annual cost plan for IT application, IT infrastructure and IT services • Control of adherence to project and operational budgets according to the cost plan 6. Quality • Applying the ITIL Framework • Applying the GRC Framework 7. Reporting • Timely and reliable provision of information • Regular report to the IT Head and Global Vaccines IT Managers 8. Technology • Cyclical review and analysis of IT services and identification and implementation of improvements within process, costs and performance (e.g. product owner and corresponding further development of the tool including support) 9. Environment/Health/Safety • Identification and prevention of accidents at work • Review and performance of corporate/operator obligations for the local IT/tech team 10. Interfaces to other areas/departments/teams • Customer satisfaction • Response time/delivery time to the customer Decision making: 1. Suggestions and recommendations• Proposal for investment projects. • Suggestions for training and optimization of applications and services • Suggestions on technological selection of computer-aided tools and their development for business processes • Suggestions for defining departmental goals 2. Decisions • Decisions on troubleshooting, availability, user training and solution finding • IT Service Optimization Decisions Business impact: Enterprise IT System partnering & support in all IT related topics Budget: N/A Complexity: Internal relationship: ¨ All the departments of the site ¨ Tech contact person for individual areas External relationship: ¨ Coordination of tasks with global teams (GIT/GTECH, GTS, GBO) ¨ GSK Vaccines & Pharma Sites (TECH) ¨ Other industries and companies Specialised Knowledge:1. Education & Practice • University degree, university degree or BA in Information Technology or a technical qualification • At least 3 years of experience in a production unit in the pharmaceutical industry. • At least 3 years of experience in the IT industry 2. Technical (commercial) knowledge • Knowledge of the local application landscape, its infrastructure dependencies and support processes • Very good knowledge in the provision of small and medium-sized applications • Very good knowledge in the development and hosting of complex mobile and web-based applications • Good knowledge of IT infrastructure • Good knowledge of ITIL • Basic knowledge of industry standards • Good knowledge of legal regulations and official expectations • Good knowledge of cGMP rules and standards and guidelines derived from them. 3. Tactical/Mgm knowledge • Management of external personnel in the field of software development • Very good knowledge in the selection, improvement or support of business processes within a wide range of specialist areas when using computer-aided systems • Very good skills in user support and service • Good knowledge of manufacturers pharm. Plants and systems as well as potential contractors (industry knowledge) • Good project management skills • Good knowledge of business administration • Good skills to identify and eliminate business risks • Good knowledge of written and spoken English • Good interaction with internal and external customers Competencies (Skills based on Capability Model): • Good professional competence with a customer-oriented appearance • Performance- and result-oriented way of working • Experience in dealing with cultural differences in a multinational group. • Very high loyalty, trustworthiness and reliability. • Very good internal and external representation as well as clear communication. • Quick comprehension, customer- and service-oriented as well as performance- and solutionoriented way of working. • Independent and precise work, even under time pressure. Good organizational skills • Analytical, integrative and cross-functional thinking. • Good ability to make timely and transparent decisions. • Confident, determined and courteous demeanor towards all business partners from production staff to GSK management. IndustryIT Services and IT ConsultingEmployment TypeContract