INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II (SR-15) [1 vacancy]

Do you enjoy problem-solving and helping others? If so, this is your chance to join a supportive IT team!The Honolulu Board of Water Supply (BWS) is seeking an Information Technology Support Technician II in Honolulu to provide technical information and assistance to departmental personnel on IT matters.What You'll DoProvide technical assistance and support to BWS computer users over the phone, and in-person at all BWS work sites. Assemble, install, configure, test, maintain, troubleshoot and revolve problems and provide user support and training for PC hardware, software and peripheral equipment.Purchase, receive, and process invoices for Information Technology (IT) hardware, software, equipment, services and supplies.Manage IT assets and perform complex clerical and routine administrative work in preparing, reviewing, evaluating and refining IT records, forms, materials and documents.Perform other related duties as required.Special Work RequirementsMay be required to lift computer hardware and peripherals such as PCs, monitors and printers, each of which may weigh up to 50 pounds.Apply today! If you qualify for the position, you will be eligible for referral to the hiring department for further consideration for the current job opening, as well as future openings with this job title.Applications must be submitted online by November 22, 2025, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.ResponsibilitiesSome notifications may be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you: use a valid e-mail account; verify your e-mail address is entered correctly on your GovernmentJobs account; are subscribed to e-mail notices; check your spam folders; and add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.Education RequirementEquivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.Experience RequirementTwo years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management, one year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.Such Experience Must Have DemonstratedKnowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic mail, spreadsheet, data base, etc.; Knowledge of basic networking concepts; Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems;Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs; Ability to install and maintain personal computer hardware and software applications based on established practices and procedures; Ability to evaluate software programs' functionality and effectiveness in meeting user needs; Ability to plan, organize and work independently.SubstitutionAn Associate of Science (AS) degree in Computer Science from an accredited four-year college or university may be substituted for up to one year of the required experience.A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from an accredited four-year college or university may be substituted for the two years of required experience.The substitution must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at an accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.Verification Requirement: In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education. If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.License RequirementValid driver's license (Type 3/automobile), as required.Education And Experience EvaluationIn addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.Examination WeightEducation and Experience Evaluation . . . . . . . . . . . . . . . . 100%