Instructional Designer Implementation Officer

Role Title: Instructional Designer Implementation OfficerEmployment Type: Temporary Full Time (up to 30 June 2026)Position Classification: Health Manager Level 4Remuneration: $147,653 - $175,917 plus Superannuation of 12.0%Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environmentHours Per Week: 38Requisition ID: REQ614346Closing Date: Wednesday 26 November (11:59PM)Join our System Performance Support Branch at Ministry of Health for an exciting temporary employment opportunity up to 30 June 2026 and be part of the team enriching health in millions of ways every day.Are you a curious, hands-on problem-solver with a passion for technology, data and purpose-driven work? We’re looking for a technically minded Instructional Designer / Implementation Officer with 2-3 years of technology project experience. You thrive in ambiguity, collaborate deeply and are ready to lead from day one. You won’t just support projects; you will be part of solving problems and taking ownership of project outcomes.About UsSystem Performance Support (SPS) is a branch within NSW Health that partners with health service executives, clinicians, and other Ministry teams to improve the performance and sustainability of health services across the state.Specifically, you will be joining the State Operational Data Store (ODS) Program. The ODS Program develops dashboards and digital tools to monitor performance, including the Patient Flow Portal, which tracks bed availability, discharge processes, and cleaning workflows, to enable a variety of statewide initiatives.We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career. Explore boundless potential in a dynamic environment.Join a passionate team dedicated to innovation and creativity. About The RoleWith your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.The Instructional Designer / Implementation Officer is responsible for supporting the Implementation Team, Senior Business Analysts, and Project Managers managing initiatives from conception through to implementation, to support NSW Health’s strategic vision and priorities associated with all State ODS Program initiatives and applications as commissioned by NSW Health.The Health Manager level 4, starting salary from $147,653 - $175,917 plus 12% Super and annual leave loading, with a 38-hour work week.What You Will DoDrive collaboration with Ministry of Health (MoH) and Local Health District (LHD) stakeholders to design and deliver implementation plans and high-quality training materials to support the rollout of key systems, including the Clinician Billing Portal, Revenue Portal, Paperlite, Patient Flow Systems framework, and Patient Flow Portal (PFP) modules for acute and integrated care.Work collaboratively with MoH teams to obtain an in-depth understanding of the new guidelines, processes, systems, user experiences and the documentation requirements impacting the implementation of state-wide solutions. Design, develop and deliver engaging training materials and programs in accordance with the user requirements whilst applying best practice instructional design and methods. Lead research on current processes and procedures related to patient flow, integrated care, revenue and billing and its impact on end user documentation and implementation of operational systems used by the LHDs. Manage the delivery of training and other implementation activities. This includes preparing and updating training and implementation plans, conducting training sessions and ensuring implementation plans are adhered to by the LHDs within the agreed timeframes. Scope, write and design appropriate blended learning materials to meet different end user needs. About YouWe are seeking motivated and committed individuals who can support the work of NSW Health. We are looking for:Experience (> 2 years) in developing high quality end user training material for use in various delivery modes.Experience (> 2 years) in running customised training workshops for clinicians that have differing levels of experience in the utilisation of technology.Experience (> 2 years) in writing various technical documentation such as user guides, help guides, support material, cheat sheets, release notes, eLearning content, etc.Excellent communication skills – interpersonal, written and verbal with the ability to influence and inspire groups of people with a passion for transferring knowledge and skills.Experience (> 2 years) in the use of Microsoft technologies in particular Excel, PowerPoint, SharePoint and Word as well as rapid-development eLearning tools such as Captivate and Camtasia.Experience (> 2 years) in developing implementation plans, processes and tools to support the implementation of complex enterprise systems that impact numerous stakeholder groups.Strong skills in evaluation and ability to independently resolve complex issues raised by end users during and post system implementation. Relevant tertiary qualification, ideally a Bachelor’s degree in Nursing or Information Technology.How To ApplyAt The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the target questions below.Target Questions (1-2 pages) Please keep response length to below 250 words for each question Please demonstrate how have you have previously provided Instructional Design and Implementation activities to support a large-scale solution? Stating your specific responsibilities, and project resources you have been accountable to produce.Our team is responsible for implementing complex technology solutions across all facilities within NSW health. How would you approach learning quickly in a complex, constantly evolving environment like ours? What LMS platforms and authoring tools (Captivate, Articulate, Blackboard) are you proficient in? You are designing a training program for a diverse audience with varying levels of prior knowledge. Which instructional design approach would you choose and why? For role related queries or questions contact Damian Miners on damian.miners@health.nsw.gov.au and quote REQ614346.If you do require any adjustments to the recruitment process during the recruitment process, please contact Lisa Byrne on lisa.byrne@health.nsw.gov.auClosing Date: Wednesday 26 November (11:59PM) Need more information? Click here for the Position Description Find out more about applying for this position Our commitment to Diversity and Inclusion At the NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.Additional InformationThis recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. This is a temporary role and there may be opportunities for ongoing employment at grade.Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.For more information about working at the NSW Health, please visit our career portal.Applications Close: Wednesday 26 November (11:59PM)