Insurance Claims Specialist - Freelance, Remote

Department: Support & LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the ClientA roofing and home-services contractor headquartered in Florida with 30+ years of experience serving homeowners across Northeast Florida and the Orlando area. They provide roof repairs, replacements, inspections, and insurance claim assistance with an emphasis on licensed, quality workmanship and customer service. They operate regionally across multiple Florida locations and offer 24/7 support and free, no-obligation roof inspections.Why does this role exist?This role is being hired to bring insurance billing and claims expertise into the accounting team so final invoicing, auditing, and carrier reconciliation are handled accurately and efficiently. The immediate objective is to validate job files and produce correct final invoices for insurers and homeowners, reduce billing exceptions and denials, and speed cash collection. Over time the position will grow into a broader insurance-billing/claims function as processes move fully into accounting.The Impact you’ll makeInvoice preparation & auditingReview JobNimbus job files, estimates, scopes, photos, and inspection reports to prepare final invoices.Audit quantities (squares, linear footage), materials, labor, permits, and line items to ensure billable items are captured and priced correctly.Validate documentation and flag missing or inconsistent items before invoicing.Carrier & homeowner billing & follow-upCreate and submit final invoices to insurance carriers and homeowners according to carrier requirements.Follow up on submitted invoices, track status, and escalate outstanding submissions as needed.Manage supplements, resubmissions and reopenings with carriers.Reconciliation & accounting supportReconcile insurance payments, adjustments, and denials to invoices; post or coordinate postings into QuickBooks.Work with the Accounts Receivable specialist to ensure payments are applied correctly and aged receivables are reduced.Research and resolve underpayments, short pays, and payment discrepancies.Claims documentation & complianceMaintain accurate, auditable claim files that meet company and insurer documentation standards.Ensure photos, inspection reports, estimates and scopes are retained and organized for audits.Document all communications and follow-up actions on claim files.Cross-functional coordination & reportingCoordinate with production, field staff, project managers, and inspection teams to obtain missing documentation and clarify charges.Provide timely status updates and reports to the Accounting Manager and AR lead.Suggest process improvements to reduce rework and billing errors.Skills, Knowledge and ExpertiseRequired:Direct experience in insurance billing for roofing or construction claims (roofing experience strongly preferred).Hands-on experience auditing estimates/scopes and validating photos/inspection reports.Familiarity with insurance claim processes: carrier billing practices, supplements, denials, and payment reconciliation.Experience navigating a CRM/job-file system (JobNimbus experience preferred).Strong written and verbal communication skills and a demonstrable attention to detail; ability to manage a steady workloadWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Working knowledge of JobNimbus or similar CRM/job file systems.Basic accounting familiarity: posting, reconciliations, and working with QuickBooks (willingness to learn if not already experienced).Comfortable using Excel or Google Sheets for tracking and reconciliations. Soft skills / traitsMeticulous attention to detail and strong organizational skills.Clear, professional written and verbal communication for interacting with carriers, homeowners, and internal teams.Problem-solving mindset and persistence when researching denials or payment discrepancies.Ability to prioritize, manage time, and sustain steady throughput under deadlines.Collaborative, responsive team player.You should apply if...You thrive in process-driven roles and enjoy auditing and reconciling details to ensure accuracy.You’re customer-oriented, professional, and able to handle insurer and homeowner communications calmly.You’re adaptable, willing to learn company-specific tools and accounting practices, and eager to grow into a broader insurance-billing role.You prefer remote work but can commit to US business hours and clear communication with a distributed team.What to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per weekUS Business HoursCompensation:$5 per hourNo benefits package includedBenefits