Insurance Virtual Assistant ($5 p/h Client-Facing)

Job DescriptionJoin Elevate Teams – Work From Home & Grow Your Career!Are you ready for a full-time role where you can thrive? Elevate Teams is looking for driven, detail-oriented professionals to support U.S. insurance agencies.Why Join Us?Work from Home – No commuting, just productivityStable, Long-Term Roles – Monday–Friday, 8 - 9 AM to 5 - 6 PM (U.S. time zones)Growth & Raises – Guaranteed $1/hr annual increaseCompetitive Pay – $5/hr & 4-week training performance ($5/hr rate guaranteed)Great Benefits – PTO, wellness perks, bonuses, and a medical stipend after 6 monthsWhat We Look For:Fluent English (C1/C2) + Spanish/Portuguese2+ years in customer service or back-office rolesTech-Savvy – Strong MS Office & CRM skillsDetail-Oriented, Reliable, & OrganizedProactive, clear communicators who follow processes, manage time well, and think critically to solve problemsA Quiet Home OfficeInternet speed of at least 30 MBPS download & 5 MBPS uploadA laptop/desktop with 8GB RAM, Client Core 8th Generation/AMD Ryzen 3 or aboveWhat You'll Do:Input and update customer information in the client's agency management system.Respond to customer emails, resolving simple queries or elevating complex cases.Handle incoming calls via a provided VoIP account. This is a front-desk / reception style role, not a call center (no AHT, QA, CSAT, etc.).Call carriers to gather information about customers' insurance policies.Issue binders, policies, and endorsements.Process and revise draft insurance proposals or quotes.Proofread documents for accuracy and completeness.Create and maintain files according to policies and procedures guidelines.Download policy documents and certificates and send them to the required parties.Call and email customers regarding notices of cancellations and renewals.Other relevant duties as assigned.At Elevate Teams, we see ourselves as a strong, collaborative team rather than just coworkers. Our focus is on you—our future teammate—and our clients. Therefore, it's important that you share our core values:Be Great – Always exceed expectationsGood Vibes – Bring positive energyCurious – Seek solutionsHustle – Act fast, think smartPoised – Thrive under pressureDefender – Always have each other's backsExtreme Ownership - No excuses, just resultsOnly resumes in English will be considered.Join us and build a career with long-term growth and stability!